DEJA TOWNS
Youngstown,US
Summary
Accomplished Great team player who thrives in fast-paced, competitive environments. Hardworking bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
8
8
years of professional experience
Work History
Forklift Driver
Macy Logistics
09.2021 - 04.2022
- Worked in a team environment to maintain high levels of productivity.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Transported goods between warehouse locations according to shipment and storage needs.
- Examined shipments for quality and accuracy.
- Located proper slots on storage racks and set pallets in place with forklift.
Customer Service Representative
First National Bank Of Pa
08.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Received loan and utility payments, sending funds to correct destinations.
Direct Care Staff
Iron & String Life Enhancement
08.2014 - 08.2019
- Monitored and assisted residents through individual service plans
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Transported individuals to events and activities, medical appointments and shopping trips.
Front Desk Coordinator
Park Inn By Radisson
02.2019 - 08.2019
- Greeted guests at front desk while managing check-in process, collected payments and verified reservation details to maintain customer satisfaction.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
Education
Austintown Fitch High School
06.2014
Skills
- Equipment Operation
- Customer Satisfaction
- MS Office
- Inventory management
- Troubleshoot
Timeline
Forklift Driver
Macy Logistics
09.2021 - 04.2022
Customer Service Representative
First National Bank Of Pa
08.2019 - 01.2021
Front Desk Coordinator
Park Inn By Radisson
02.2019 - 08.2019
Direct Care Staff
Iron & String Life Enhancement
08.2014 - 08.2019
Austintown Fitch High School
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