Deja Turner
Gloucester,VA
Summary
Dynamic and results-oriented professional with extensive experience, adept in technical support and office administration. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional problem-solving and computer skills. Proven track record in fostering positive client relations and achieving significant improvements in service delivery.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Auto Body & Repair
03.2022 - 05.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Tier 2 Technical Support Specialist
Apple
09.2020 - 03.2022
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
- Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
Tier 2 Technical Support Specialist
Verizon Wireless
01.2018 - 09.2020
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Analyzed customer feedback data to identify areas of improvement and implement necessary changes in service delivery.
Mobile Expert
OSL Retail Services
12.2016 - 01.2018
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Administrative Assistant
Kneading Hands
02.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Payment Processing
- Fast Learner
Timeline
Administrative Assistant
Auto Body & Repair
03.2022 - 05.2023
Tier 2 Technical Support Specialist
Apple
09.2020 - 03.2022
Tier 2 Technical Support Specialist
Verizon Wireless
01.2018 - 09.2020
Mobile Expert
OSL Retail Services
12.2016 - 01.2018
Administrative Assistant
Kneading Hands
02.2015 - 12.2016
High School Diploma -
Gloucester High School