DeJa Watson
Oxon Hill,MD
Summary
Experienced and attentive representative dedicated to providing outstanding support for patients in need of accurate insurance coverage information, finance options, and documentation requirements. Adept at managing schedules and databases to ensure efficient communication and minimize delays. Proficient in identifying client needs and concerns to optimize engagement strategies and deliver exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Access Specialist Physician Services
MedStar National Rehabilitation Network
10.2022 - Current
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Validates and verifies the insurance carriers to the Medstar Employed Physician Participating location
Patient Service Specialist
Select Physical Therapy
03.2021 - 10.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Full Time Caregiver
Compassionate Academy
05.2018 - 02.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Rural Carrier Associate
United States Postal Service
07.2017 - 04.2018
- Receives and signs for accountable mail
- Loads mail in the vehicle
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Prepares mail for forwarding and maintains records of change of address information
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Sorted mail according to order of address appearance for easy access in field.
Education
DIPLOMA - MEDICAL
EVEREST INSTITUTE
11.2013
Skills
- HIPAA Compliance
- Time Management
- Multitasking
- Authorization verification
- Customer Service & Support
- Performance standards compliance
- EMR systems
- Solution Implementation
- Office management
- Organizational skills
- Data entry proficiency
- Appointment Scheduling
Certification
- Certified Medical Assistant, 11/01/13, Present
Timeline
Access Specialist Physician Services
MedStar National Rehabilitation Network
10.2022 - Current
Patient Service Specialist
Select Physical Therapy
03.2021 - 10.2022
Full Time Caregiver
Compassionate Academy
05.2018 - 02.2021
Rural Carrier Associate
United States Postal Service
07.2017 - 04.2018
DIPLOMA - MEDICAL
EVEREST INSTITUTE
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