Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Artist
Timeline
AssistantManager
Deja Williams

Deja Williams

Summary

Enthusiastic training professional, successful at developing training plans and supplementary materials to help new employees excel. Work under strict deadlines and make independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
2
2
Certification

Work History

Franchise Trainer

Nick The Greek LLC
02.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Preformed Audits for cooperate and franchise locations
  • Communicated with auditees staff to obtain necessary information for audits.
  • Planned and executed follow-up audits at appropriate intervals.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

Freelance Fashion Designer

DeJa Renee Llc
01.2020 - Current
  • Sketched artistic and fresh designs for consideration.
  • Worked with technical design and product management to provide accurate and complete design packages.
  • Gathered information from vendors regarding market trends and competitor activity.
  • Clearly communicated design revisions to members of a fashion design team.
  • Developed, designed, laid out, and produced a variety of technical illustrations for brochures, banners, and signs.
  • Used Adobe Cloud to create images and layouts.
  • Generated digital image files for use in digital and traditional printing.
  • Worked with customers to present mockups and collect information for adjustments.
  • Submitted design ideas to plan projects with customers.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Produced projects for advertising and informational purposes.
  • Utilized knowledge of production to create high quality images.
  • Adjusted images sizes and selected fonts for advertising projects.
  • Developed website layouts, templates and unique branded looks for 20+ projects.
  • Determined styles, size and arrangement of illustrations and graphics.
  • Leveraged qualitative and quantitative data and business analytics to drive design insights and solutions.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Created product designs in alignment with specifications.
  • Delivered designs to diverse clients on time and within budget.
  • Contributed to workshops, helping others develop design knowledge and acuity.
  • Suggested and implemented strategies and tactics to promote designs on social media.
  • Researched development methods to facilitate design implementation.
  • Partnered across teams to improve accessibility and translatability of design content.
  • Participated in several professional workshops, meetings, and conferences for brand marketing, and development.

Sales Associate Manager

Shop Leaven
10.2020 - 02.2023
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Organized product displays to attract potential buyers and increase sales conversions.

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2016 - 01.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain clean and operable standards.
  • Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Supported the highest standards of conduct and service to support the company's reputation.
  • Established and adjusted ordering parameters to manage inventory.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Supported store managers with recruiting, interviewing, and hiring baristas.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greeted guests with a pleasant smile and superior customer service.
  • Oversaw food preparation, production, and presentation according to quality standards.
  • Checked building areas to verify working order and cleanliness.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Weighed, grounded, and packed coffee to prepare customer orders.

Cashier

Sheikh Shoes
06.2013 - 10.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected payments and provide accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.

Education

Some College (No Degree) - Fashion Design

West Valley College
Saratoga, CA

High School Diploma -

San Jose Conservation Corps Charter High School
San Jose, CA
05.2016

Skills

  • Vendor Contracts
  • Document Organization
  • Creative thinker
  • Active Listening
  • Store Appearance
  • Creative Design
  • Closing Procedures
  • Cash Register Operations
  • Garment Construction
  • Multimedia Presentations
  • Critical Thinking
  • Staff Support
  • Precise Measurements
  • Communications Strategies
  • Complex Problem-Solving
  • Client Requirements
  • Software Applications
  • Customer Interaction
  • Public Speaking
  • New Hire Training

Accomplishments

  • Supervised team of 30+ staff members.
  • Created management training formats
  • Started and currently run a successful online business
  • Designed retail website
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Food Handler - valid until June 16, 2025
  • Certified Responsible Beverage Service Handler - valid until June 17, 2025

Artist

I create one of a kind clothing items, customize personal items for customers and make paintings on canvas, some custom and others my choice.

Timeline

Franchise Trainer

Nick The Greek LLC
02.2023 - Current

Sales Associate Manager

Shop Leaven
10.2020 - 02.2023

Freelance Fashion Designer

DeJa Renee Llc
01.2020 - Current

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2016 - 01.2022

Cashier

Sheikh Shoes
06.2013 - 10.2016

Some College (No Degree) - Fashion Design

West Valley College

High School Diploma -

San Jose Conservation Corps Charter High School

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Deja Williams