Summary
Overview
Work History
Education
Skills
Timeline
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DEJA WILLIAMS

Indianapolis,IN

Summary

Proven track record in enhancing patient and customer satisfaction at Rosebud Homecare, leveraging professional communication and HIPAA compliance to reduce hospital readmissions and improve repayment rates. Excelled in problem-solving and computer proficiency, achieving significant outcomes in care quality and financial negotiations.

Overview

7
7
years of professional experience

Work History

Lead Home Health Aide

Rosebud Homecare
04.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Reduced hospital readmissions through diligent monitoring of patients'' conditions.
  • Provided high-quality personal care services, including bathing, grooming, dressing, and toileting assistance.

Collection Agent

Premiere Credit Of North America LLC
03.2020 - 06.2022
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Improved debtor repayment rates by negotiating payment plans and settlements effectively.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.

Customer Service Advocate

Smartcare Equipment SolutionsFI
07.2017 - 02.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate of Science - Medical Assistant

Ross Medical Education
Indianapolis, IN
02.2025

High School Diploma -

Anderson Highschool
Indianapolis, IN
05.2014

Skills

  • Vital signs monitoring
  • HIPAA Compliance
  • Dementia Care
  • Professional Communication
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Complaint Handling
  • Microsoft PowerApps

Timeline

Lead Home Health Aide

Rosebud Homecare
04.2022 - Current

Collection Agent

Premiere Credit Of North America LLC
03.2020 - 06.2022

Customer Service Advocate

Smartcare Equipment SolutionsFI
07.2017 - 02.2020

Associate of Science - Medical Assistant

Ross Medical Education

High School Diploma -

Anderson Highschool

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DEJA WILLIAMS