De'ja Williams
Walls,USA
Summary
- Knowledgeable with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
- Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
After-School Tutor
Kumon Learning Center
08.2015 - 12.2015
- My position were to tutor students,and grade class and/or homework assignments
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Drive-thru Cashier
HARDEE'S
02.2016 - 07.2016
- Food preparation for line cooks,take orders, provide excellent customer service and handle cash
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Package Handler
FedEx Ground
10.2017 - 09.2019
- Scan packages,build package pallets.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Brand Associate
Gap Outlet
09.2019 - 01.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Supervisor
UPS Freight
11.2019 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Fulfillment Associate
Amazon Warehouse
05.2021 - 01.2023
- Process customer returned items; stack totes of merchandise to desired height and deliver to a different department
Cocktail Server
Fitzgerald's Hotel & Casino
05.2023 - Current
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN05-2016
Associate in Arts (AA) - General Studies
Northwest MS Community College
Southaven, MS08.2018
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- High volume dining
Certification
Rserving License, 03/01/23, 03/31/27, Rserving license to sell and serve alcohol
Additional Information
Full time college student
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cocktail Server
Fitzgerald's Hotel & Casino
05.2023 - Current
Fulfillment Associate
Amazon Warehouse
05.2021 - 01.2023
Supervisor
UPS Freight
11.2019 - 05.2021
Brand Associate
Gap Outlet
09.2019 - 01.2020
Package Handler
FedEx Ground
10.2017 - 09.2019
Drive-thru Cashier
HARDEE'S
02.2016 - 07.2016
After-School Tutor
Kumon Learning Center
08.2015 - 12.2015
Associate in Arts (AA) - General Studies
Northwest MS Community College
High School Diploma -
Gateway Christian Schools
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