Deja Winston
Philadelphia,PA
Summary
A hardworking college student, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Professional Dog Bather
PetSmart
03.2023 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, ticks, fleas, and hair mats. Groomed about 6-8 dogs per day.
- Carefully clipped nails and trimmed hair around pads and paws.
- Welcomed customers upon arrival and ushered pets to holding kennels, usually checking in up to 15 clients.
- Documented animals' weight, size, shot records, and condition in computer system.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
Event Support
Cescaphe
09.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Adhered to all health and safety regulations while serving food and beverages.
Sales Associate
Sunglass Hut
10.2022 - 03.2023
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Communication Studies
Temple University
Philadelphia, PA05.2026
Skills
- Reliable and punctual
- Proactive problem-solving
- Cleanliness and sanitation
- Point of sale (POS) system operations
- Kennel cleaning and sanitizing methods
- Safety precautions and measures
- Appointment scheduling
- Client relationship building
- Loss prevention
- Product upselling
- Sales support
- Tech-Savvy
Coursework
- Communication and Public Life
- Arts of the Western World
- Intro to Media Analysis
- Communications Seminar
- Empowerment of the LGBTQ+ Community through the NYC Pride March
- Intro to Media Theory
- The Sounds of Philadelphia
Timeline
Event Support
Cescaphe
09.2024 - Current
Professional Dog Bather
PetSmart
03.2023 - Current
Sales Associate
Sunglass Hut
10.2022 - 03.2023
Bachelor of Arts - Communication Studies
Temple University
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