Deja Woods
Atlanta,GA
Summary
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Overview
11
11
years of professional experience
Work History
Operations Manager
New Orleans Creole Cuisine
Atlanta, GA
07.2021 - 06.2023
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Team Leader
Alorica
Remote, GA
03.2020 - 04.2021
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
Personal Assistant
Jazzin' It Up Events
Atlanta, GA
01.2015 - 08.2018
- Scanned documents into electronic format for storage in a secure database system.
- Managed office supplies inventory and placed orders when necessary.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Developed processes for efficient workflow within the departmental structure.
- Proofread documents for accuracy prior to submission to the executive team.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Processed invoices related to business expenses incurred by the executive team.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
Sales/Call Center Customer Service Representative
Atlanta Falcons
Atlanta, GA
08.2012 - 05.2013
- Utilized problem-solving techniques when resolving challenging customer issues.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Worked collaboratively within a team environment to meet departmental goals.
- Participated in training sessions to stay current on changes in products and services.
- Identified potential opportunities for upselling products or services to customers.
- Adhered to all company policies and procedures related to customer service.
Education
Some College (No Degree) -
Alabama State University
Montgomery, ALSkills
- Financial Management
- Health and safety compliance
- Contract Management
- Customer Service
- Workflow Optimization
- Inventory Management
- Performance reporting
- Marketing
- Business Planning
- Program Administration
- Identify and separate mail according to procedural guidelines
- Perform electronic indexing if necessary
- Scan processed documents: verify quality and content
- Box scanned documents for storage and safekeeping
Timeline
Operations Manager
New Orleans Creole Cuisine
07.2021 - 06.2023
Team Leader
Alorica
03.2020 - 04.2021
Personal Assistant
Jazzin' It Up Events
01.2015 - 08.2018
Sales/Call Center Customer Service Representative
Atlanta Falcons
08.2012 - 05.2013
Some College (No Degree) -
Alabama State University
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