Dejaa Conyer

Centralized Support Representative

01/2025 – Present

• Provide centralized support to processors by sending out salvage and title documents accurately and on time.
• Review outgoing documentation to ensure proper distribution and compliance with standards.
• Maintain organized records of documents sent to support workflow efficiency.
• Recognized for reliability in meeting deadlines, supporting processors, and maintaining quality standards under time-sensitive conditions.

Key Highlights:

• Improved accuracy by carefully reviewing documents before distribution.
• Ensured seamless workflow by consistently supporting processors with timely documentation.
• Built a reputation as a dependable, detail-oriented team member trusted with critical assignments.

• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Cultivated productive relationships with existing customers through exceptional follow-up after sales.
• Handled credit and debit card payment processing to complete purchasing experience.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
• Priced out products for customers and drew up sales paperwork.
• Worked with fellow sales team members to achieve group targets.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Supported customers with online billing, access and account issues.
• Exceeded monthly KPI's by 100%

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Oversaw inventory tracking, management and physical inventory counts.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Counted cash drawers and made bank deposits.
• Supervised and led multiple department managers while overseeing the productivity of employees.
• Trained all new managers on store procedures and policies.
• Minimized financial discrepancies by accurately controlling monthly operations budget.