Dejah Ambrose
Chicago,IL
Summary
Accomplished Security Officer and Assistant Manager experienced in enhancing safety protocols and customer satisfaction. Achieved over 30% reduction in safety incidents through effective security screenings and team leadership. Focused on fostering positive work environments and delivering high-quality results in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Security Officer Supervisor
Securitas Security Services USA
Chicago, USA
01.2025 - Current
- Trained new security personnel on procedures and emergency response.
- Responded swiftly during emergencies to minimize damage and injury risk.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reviewed surveillance footage to identify potential security threats.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
Transaction Specialist
Randstad
Chicago, USA
04.2024 - 11.2024
- Prepare batches of work by extracting checks and remittances from envelopes.
- Verify negotiability of checks through customer specific instructions for processing.
- Lift and move mail trays weighing up to 50 pounds.
- Work in all areas/departments of production as needed and contribute to meeting team goals.
Assistant Manager
Little Caesars Pizza
Chicago, USA
08.2023 - 03.2024
- Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
- Maintained clean, safe, organized store environment, enhancing overall customer experience.
- Developed strong relationships with staff, promoting positive work culture and collaboration.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma -
Academy of Scholastic Achievement
ChicagoSkills
- Threat assessment
- Access control
- Surveillance monitoring
- CCTV operation
- Security training
- Policy enforcement
- Report writing
- Workplace safety
- Team management
- Leadership skills
- Decision making
- Problem solving
- Conflict resolution
- Time management
- Customer service
- Interpersonal communication
Languages
English, Full Professional
Timeline
Security Officer Supervisor
Securitas Security Services USA
01.2025 - Current
Transaction Specialist
Randstad
04.2024 - 11.2024
Assistant Manager
Little Caesars Pizza
08.2023 - 03.2024
Diploma -
Academy of Scholastic Achievement