Dejah Dokes
Dolton,IL
Summary
Experienced claims professional and leader with a strong focus on team collaboration and delivering results. Proven ability to effectively manage claims, assess damages, and support cross-functional teams. Skilled in team building and effective problem-solving, known for reliability and adaptability in dynamic environments. Utilizes analytical skills and customer service expertise to drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Claims Service Specialist Lead Assistant
Allstate Work From Home
01.2022 - Current
- Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices for managing insurance claims effectively.
- Trained new Claims Service Specialists on company procedures, systems, and best practices to ensure a seamless transition into their roles.
- Conducted thorough investigations of complex claims to identify potential fraud or discrepancies.
- Participated in regular meetings with management and peers to discuss case progress, share best practices, and collaborate on strategies for continuous improvement.
- Demonstrated a strong commitment to ethical decision-making by adhering to industry regulations and company policies at all times.
- Streamlined the claims process for faster resolutions, resulting in increased client retention.
- Managed multiple high-priority claims simultaneously, ensuring timely resolutions and client satisfaction.
Client Relations Manager
XFA Fitness Studio
01.2020 - 01.2024
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategize future engagements.
Housekeeping Manager
JW Marriott
01.2018 - 01.2021
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Evaluated employee performance and developed improvement plans.
Housekeeping Supervisor
W Chicago City Hotel
01.2015 - 01.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Associates of Business Administration -
Kaplan College
Hammond, IN08.2018
Skills
- Regulatory Compliance
- Claim Management
- Insurance Processes
- Conflict Resolution
- Quality Assurance Review
- Customer Service
- Team Collaboration
- Investigative Techniques
- Insurance Policies
Timeline
Claims Service Specialist Lead Assistant
Allstate Work From Home
01.2022 - Current
Client Relations Manager
XFA Fitness Studio
01.2020 - 01.2024
Housekeeping Manager
JW Marriott
01.2018 - 01.2021
Housekeeping Supervisor
W Chicago City Hotel
01.2015 - 01.2018
Associates of Business Administration -
Kaplan College
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