Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dejah Johnson

Holbrook

Summary

I am a dependable and adaptable professional who brings strong energy, a positive attitude, and a solid work ethic to any environment. No matter the field or role, I consistently show up ready to contribute, learn, and support my team. I thrive in dynamic settings, adjust quickly to new challenges, and take pride in being someone others can rely on. My goal is to add value wherever I am, through reliability, adaptability, and a strong, upbeat presence.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work History

Babysitter

Private Care
LindenHurst
11.2021 - 08.2025
  • Supervised children during activities and ensured their safety and well-being.
  • Planned engaging activities to promote creativity and learning among children.
  • Maintained open communication with parents regarding children's behavior and progress.
  • Assisted with homework and educational tasks to support academic development.
  • Managed daily schedules, including meals, naps, and recreational time efficiently.
  • Created a nurturing environment that encouraged positive social interactions among peers.
  • Resolved conflicts between children using effective problem-solving techniques.
  • Responsibly watched children while parents were out.
  • Assisting with meals, snacks, and bedtime routines for the children.

Direct Support Professional

Direct Support Care
Sayville
12.2020 - 06.2025
  • Supported individuals with daily living activities and personal care.
  • Assisted clients in developing life skills and achieving personal goals.
  • Maintained accurate documentation of client progress and services provided.
  • Communicated effectively with families to update on client well-being.
  • Collaborated with interdisciplinary teams to create personalized care plans.
  • Implemented behavior management techniques to promote positive interactions.
  • Provided transportation for clients to appointments and community activities.
  • Trained new staff on best practices for direct support services.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Tracked and reported clients' progress based on observations and conversations.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Facilitated social interactions between participants and their peers in the community.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Maintained detailed records of services performed on clients.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Debt Collector

Sunrise Credit Services Inc.
Farmingdale
05.2019 - 12.2020
  • Managed customer accounts through collections calls and correspondence.
  • Negotiated payment arrangements with clients to settle outstanding debts.
  • Documented collection efforts accurately in company database systems.
  • Maintained compliance with federal and state regulations during collections processes.
  • Collaborated with team members to improve collection strategies and practices.
  • Provided training to new staff on effective debt recovery techniques.
  • Analyzed account information to prioritize collections efforts efficiently.
  • Processed incoming payments from customers according to established procedures.
  • Explained the consequences of non-payment in a professional manner.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Provided timely feedback on collection efforts to management.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Communicated with clients to provide updates on account recovery status.

Customer Service Cashier

Stop & Shop
Amityville
02.2018 - 06.2019
  • Operated cash register and processed customer transactions efficiently.
  • Provided friendly customer service and addressed inquiries promptly.
  • Maintained cleanliness and organization of checkout area regularly.
  • Collaborated with team members to ensure smooth store operations daily.
  • Managed inventory levels at the checkout to prevent stock shortages.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

Central Islip High School
Central Islip, NY

Some College (No Degree) - Psychology

Suffolk County Community College
Brentwood, NY

Skills

  • Child supervision
  • Activity planning
  • Conflict resolution
  • Homework assistance
  • Communication strategies
  • Documentation management
  • Life skills development
  • Compliance adherence
  • Time management
  • Interpersonal skills
  • Empathy facilitation
  • Problem-solving
  • Licensed driver
  • Follows directions
  • Adaptability and resilience
  • Patience and empathy
  • Emotional intelligence
  • Emergency response
  • CPR certified
  • Reliable transportation
  • Schedule management
  • Multitasking and organization
  • Responsible decision-making
  • Clear communication
  • Routine adherence
  • Reliability
  • Professionalism and discretion
  • Dependability
  • Positive and professional

Timeline

Babysitter

Private Care
11.2021 - 08.2025

Direct Support Professional

Direct Support Care
12.2020 - 06.2025

Debt Collector

Sunrise Credit Services Inc.
05.2019 - 12.2020

Customer Service Cashier

Stop & Shop
02.2018 - 06.2019

Central Islip High School

Some College (No Degree) - Psychology

Suffolk County Community College

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