Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
2024 1st Quarter Silver Award
Work Availability
Work Preference
Quote
Interests
Fitness
Timeline
Receptionist
Dejah Moore

Dejah Moore

Summary

Proven track record in enhancing customer loyalty and resolving conflicts with professionalism at Spectrum, showcasing exceptional customer service and problem-solving abilities. Also professional with strong background in customer interactions and service solutions, effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skilled in technical support and critical thinking, significantly improving operational efficiency. Demonstrates a strong ability to manage high-stress situations, ensuring positive outcomes for both customers and the company. A tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spectrum
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • IT Professional

Sales Associate

IKEA
02.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Order entry

Food Service Worker

Missouri Veterans Home
02.2020 - 12.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.

Host

54th Street Grill & Bar
05.2018 - 06.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Crew Member

McDonald's
06.2017 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Hazelwood West High School
Hazelwood, MO

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Call Management
  • De-Escalation Techniques
  • Technical Support
  • Follow-up skills
  • Microsoft Outlook

Accomplishments

  • 1st Quarter 2024 Silver Awards Member

Certification

Studying through the Guild Program as IT Professional completing my Certification CompTIA-ITF

2024 1st Quarter Silver Award

Silver Awards are an annual award that recognize the best top performers in the call center based off metric scores, ranking for that quarter. I was nominated and chosen my second year working for Spectrum when I was blessed with this award, included in the award not only did I get recognition for my hard work a free company outing and free food is included what more can I ask for!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursWork from home optionHealthcare benefits401k matchPersonal development programsPaid sick leavePaid time offStock Options / Equity / Profit Sharing

Quote

The best way out is always through.
Robert Frost

Interests

Traveling

Cybersecurity

Fitness

Starting mid year of 2024 I've joined a gym called The Edge Fitness, which I've grown to love over these past few month as I take weight training classes, zumba, and Xtreme Hip Hop

Timeline

Customer Service Representative

Spectrum
04.2022 - Current

Sales Associate

IKEA
02.2021 - 04.2022

Food Service Worker

Missouri Veterans Home
02.2020 - 12.2020

Host

54th Street Grill & Bar
05.2018 - 06.2019

Crew Member

McDonald's
06.2017 - 08.2018

High School Diploma -

Hazelwood West High School

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Dejah Moore