Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Dejah Sumrall

Dejah Sumrall

Santee,CA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my accountability and exceptional communication skills throughout every previous job listed and by owning my own business, PrinxessDejNailsLLC. I significantly improve customer satisfaction. My expertise in customer service with a proven track record in team management and hard work, positions me as a valuable asset to any employer seeking to boost both efficiency and profitability. I’m an outgoing and detail-oriented professional with proven history of resourcefulness and reliability.

Overview

2025
2025
years of professional experience

Work History

Window Clerk

McDonald's Restaurant
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled food.

Manicurist and Pedicurist

PrinxessDejNailsLLC
08.2018 - Current
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Communicated effectively with management concerning important customer issues.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Offered advice and recommended products to improve and maintain nails.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Educated clients on proper use of salon products.
  • Administered polishes, creams and cuticle oils.
  • Grew repeat client base through effective marketing and customer service.

Delivery Driver

DoorDash
01.2017 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Handled customer’s food properly and safely.
  • Delivered alcohol orders successfully to 21 year olds and up by verifying Identification.
  • Use personal device to take pictures of orders during drop-offs.
  • Constantly lifting heavy packages.

Cashier

Burlington
10.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Public Housekeeper

Murrieta Hot Springs Resort
01.2024 - 07.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Greeted and chatted with guests.
  • Helped give directions to guest around the resort.

Delivery Driver

Amazon
01.2024 - 02.2024
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Bartender

Sidewayz Sports Bar and Grill
05.2023 - 08.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Bartender

Lotus Gentleman’s Club
06.2020 - 05.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Assisted with inventorying beverage stock and bar supplies.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Housekeeper

Felder Services
05.2020 - 03.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked bathroom and other common areas.

Cashier

Hank Aaron Stadium
07.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Target
08.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked in cafe servicing customers great food and beverages.

Education

Bachelor Of Business Science - Business

Grambling State University
Grambling, LA

Bachelor Of Business Science - Business Management

Faulkner University
Montgomery, AL
12.2023

Murphy High School
Mobile, AL
05.2019

Skills

  • Accountability
  • Cash handling expertise
  • Stock replenishment
  • Register management
  • Shipping and packaging
  • Product identification
  • Inventory control
  • Merchandise display
  • Customer service
  • Cleaning techniques
  • Hospitality and accommodation
  • Guest relations
  • Pallet jack operation
  • Team management
  • Storage organization
  • Loss prevention strategies
  • Merchandising and promotion
  • Cash register operation
  • Manicuring and pedicuring
  • Communication
  • Cleaning
  • Professionalism
  • Being a team player
  • Marketing
  • Mixology

Timeline

Cashier

Burlington
10.2024 - 01.2025

Public Housekeeper

Murrieta Hot Springs Resort
01.2024 - 07.2024

Delivery Driver

Amazon
01.2024 - 02.2024

Bartender

Sidewayz Sports Bar and Grill
05.2023 - 08.2023

Bartender

Lotus Gentleman’s Club
06.2020 - 05.2023

Housekeeper

Felder Services
05.2020 - 03.2023

Manicurist and Pedicurist

PrinxessDejNailsLLC
08.2018 - Current

Cashier

Hank Aaron Stadium
07.2017 - 11.2018

Delivery Driver

DoorDash
01.2017 - Current

Cashier

Target
08.2016 - 03.2017

Window Clerk

McDonald's Restaurant

Bachelor Of Business Science - Business

Grambling State University

Bachelor Of Business Science - Business Management

Faulkner University

Murphy High School

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Dejah Sumrall