DEJAH TATE
Summary
Motivated and detailed-oriented professional with over 10 years of experience in administrative support, customer service, and team coordination. Skilled in managing schedules, maintaining records, handling multi-line phone systems, and supporting daily office operations. Proven ability to communicate effectively, resolve issues, and provide excellent service in both office and fast-paced environments. Proficient in data entry, and calendar management, with a strong commitment to professionalism and efficiency.
Overview
12
12
years of professional experience
Work History
Cafe Associate
Dunkin' Donuts
10.2024 - Current
- Collaborated with team members to streamline service delivery, improve communication, and ensure timely execution of customer orders and internal tasks.
- Monitored inventory levels ensuring the availability of necessary materials and contributing to daily workflow efficiency.
- Maintained a clean, organized, and compliant work area in accordance with health and safety standards, supporting operational excellence.
- Accurately handled processing orders, transactions, and service coordination while maintaining a high level of attention to detail.
- Provided efficient, high quality customer support in a fast paced environment, demonstrating strong interpersonal skills and a customer first approach.
Client Support Specialist
Group 1 Automotive
09.2023 - 08.2024
- Assessed and directed incoming customer inquiries to appropriate personnel, ensuring efficient communication and service delivery.
- Communicated with service advisors, sales managers, and finance managers to provide customers with timely and accurate information.
- Schedule appointments for new, referral, and returning customers in accordance with dealership policies using internal scheduling systems.
- Conducted follow- up calls with approximately 30 customers bi-monthly to gather feedback, resolve inquiries, and support ongoing customer satisfaction efforts.
- Maintained organized records and documentation of customer interactions and appointments, contributing to improved workflow and office efficiency.
Cafe Team Lead
Starbucks Coffee Company
02.2021 - 02.2023
- Supervised front-of-house operations, ensuring smooth workflow, customer satisfaction, and adherence to company service standard.
- Trained and evaluated new team members on point-of-sale systems, beverage preparation, and safety procedures, conducting regular performance reviews.
- Coordinated staff responsibilities, managed shift schedules, and distributed breaks to maintain optimal service coverage.
- Processed inventory deliveries and organized stock using internal tracking systems to support accurate product availability.
- Resolved customer complaints promptly and professionally, offering solutions such as discounts or rewards and serving as a liaison between staff and management.
- Led by example in a high-volume environment, fostering a positive, team-oriented workplace culture.
Location Manager
Moto Pizza House
02.2021 - 07.2021
- Provided daily operational support to a team of four employees, ensuring product availability, task efficiency, and responsiveness in a high-volume environment.
- Created and managed bi-weekly employee schedules in alignment with labor budgets and timesheet guidelines to optimize staffing and cost control.
- Trained and onboarded seven team members (4 full-time, 3 part-time) in all aspects of business operations, policies, and customer service standards.
- Identified workflow issues and recommended process improvements to increase team efficiency and operational consistency.
- Compiled and submitted production and sales reports to the business owner ensuring store performance met quality, productivity, and safety benchmarks.
Client Support Specialist
In Home Supportive Services
03.2013 - 02.2021
- Managed and coordinated daily appointment schedules, ensuring efficient and timely transportation logistics for clients attending appointments.
- Served as the primary point of contact for scheduling, appointment confirmations, rescheduling, and general inquiries, delivering clear and courteous communication.
- Maintained detailed and confidential records of client schedules and personal information using digital calendars and internal tracking systems.
- Upheld high standards of professionalism and customer service in all client and team interactions, consistently reflecting the organizations mission and values.
Administrative Assistant
Immanuel Temple Apostolic Church
03.2015 - 05.2019
- Verified date accuracy by cross-referencing source documents and maintained organized digital and physical filing systems using Microsoft Word, Excel, and the centers logging system.
- Updated and managed databases, including contact information, address records, and financial data, ensuring timely and accurate information retrieval as needed.
- Scheduled meetings and coordinated calendars through Microsoft Office; arranged travel for leadership, ensuring preferences for dates, times, rewards points, and airlines were met.
- Managed inbound calls, directing inquiries to the appropriate departments and individuals to ensure efficient communication and support.
- Provided general information to visitors and callers regarding center events, services, and schedules, ensuring clarity and professionalism in all interactions.
Education
Associate of Arts - Counseling Psychology
Liberty University
Lynchburg, VA06-2027
Skills
- Customer Service and Client Relations
- Calendar Management and Scheduling
- Data Entry and Record Management
- Team Supervision and Training
- Microsoft Office Suite (Word, Excel, Outlook)
- Inventory and Supply Management
- Conflict Resolution and Problem Solving
- Report Preparation and Documentation
- Travel Arrangements and Logistics
- Vendor Coordination and Order Processing
- Process Improvements and Workflow Optimization
Timeline
Cafe Associate
Dunkin' Donuts
10.2024 - Current
Client Support Specialist
Group 1 Automotive
09.2023 - 08.2024
Cafe Team Lead
Starbucks Coffee Company
02.2021 - 02.2023
Location Manager
Moto Pizza House
02.2021 - 07.2021
Administrative Assistant
Immanuel Temple Apostolic Church
03.2015 - 05.2019
Client Support Specialist
In Home Supportive Services
03.2013 - 02.2021
Associate of Arts - Counseling Psychology
Liberty University
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