DEJAH TATE
Summary
Motivated and detailed-oriented professional with over 10 years of experience in administrative support, customer service, and team coordination. Skilled in managing schedules, maintaining records, handling multi-line phone systems, and supporting daily office operations. Proven ability to communicate effectively, resolve issues, and provide excellent service in both office and fast-paced environments. Proficient in data entry, and calendar management, with a strong commitment to professionalism and efficiency.
Overview
12
12
years of professional experience
Work History
Cafe Associate
Dunkin' Donuts
Houston, TX
10.2024 - Current
- Collaborated with team members to streamline service delivery, improve communication, and ensure timely execution of customer orders and internal tasks.
- Monitored inventory levels ensuring the availability of necessary materials and contributing to daily workflow efficiency.
- Maintained a clean, organized, and compliant work area in accordance with health and safety standards, supporting operational excellence.
- Accurately handled processing orders, transactions, and service coordination while maintaining a high level of attention to detail.
- Provided efficient, high quality customer support in a fast paced environment, demonstrating strong interpersonal skills and a customer first approach.
Client Support Specialist
Group 1 Automotive
Houston, TX
09.2023 - 08.2024
- Assessed and directed incoming customer inquiries to appropriate personnel, ensuring efficient communication and service delivery.
- Communicated with service advisors, sales managers, and finance managers to provide customers with timely and accurate information.
- Schedule appointments for new, referral, and returning customers in accordance with dealership policies using internal scheduling systems.
- Conducted follow- up calls with approximately 30 customers bi-monthly to gather feedback, resolve inquiries, and support ongoing customer satisfaction efforts.
- Maintained organized records and documentation of customer interactions and appointments, contributing to improved workflow and office efficiency.
Cafe Team Lead
Starbucks Coffee Company
San Diego, CA
02.2021 - 02.2023
- Supervised front-of-house operations, ensuring smooth workflow, customer satisfaction, and adherence to company service standard.
- Trained and evaluated new team members on point-of-sale systems, beverage preparation, and safety procedures, conducting regular performance reviews.
- Coordinated staff responsibilities, managed shift schedules, and distributed breaks to maintain optimal service coverage.
- Processed inventory deliveries and organized stock using internal tracking systems to support accurate product availability.
- Resolved customer complaints promptly and professionally, offering solutions such as discounts or rewards and serving as a liaison between staff and management.
- Led by example in a high-volume environment, fostering a positive, team-oriented workplace culture.
Location Manager
Moto Pizza House
San Diego, CA
02.2021 - 07.2021
- Provided daily operational support to a team of four employees, ensuring product availability, task efficiency, and responsiveness in a high-volume environment.
- Created and managed bi-weekly employee schedules in alignment with labor budgets and timesheet guidelines to optimize staffing and cost control.
- Trained and onboarded seven team members (4 full-time, 3 part-time) in all aspects of business operations, policies, and customer service standards.
- Identified workflow issues and recommended process improvements to increase team efficiency and operational consistency.
- Compiled and submitted production and sales reports to the business owner ensuring store performance met quality, productivity, and safety benchmarks.
Client Support Specialist
In Home Supportive Services
San Diego, CA
03.2013 - 02.2021
- Managed and coordinated daily appointment schedules, ensuring efficient and timely transportation logistics for clients attending appointments.
- Served as the primary point of contact for scheduling, appointment confirmations, rescheduling, and general inquiries, delivering clear and courteous communication.
- Maintained detailed and confidential records of client schedules and personal information using digital calendars and internal tracking systems.
- Upheld high standards of professionalism and customer service in all client and team interactions, consistently reflecting the organizations mission and values.
Administrative Assistant
Immanuel Temple Apostolic Church
San Diego, CA
03.2015 - 05.2019
- Verified date accuracy by cross-referencing source documents and maintained organized digital and physical filing systems using Microsoft Word, Excel, and the centers logging system.
- Updated and managed databases, including contact information, address records, and financial data, ensuring timely and accurate information retrieval as needed.
- Scheduled meetings and coordinated calendars through Microsoft Office; arranged travel for leadership, ensuring preferences for dates, times, rewards points, and airlines were met.
- Managed inbound calls, directing inquiries to the appropriate departments and individuals to ensure efficient communication and support.
- Provided general information to visitors and callers regarding center events, services, and schedules, ensuring clarity and professionalism in all interactions.
Education
Associate of Arts - Counseling Psychology
Liberty University
Lynchburg, VA06-2027
Skills
- Customer Service and Client Relations
- Calendar Management and Scheduling
- Data Entry and Record Management
- Team Supervision and Training
- Microsoft Office Suite (Word, Excel, Outlook)
- Inventory and Supply Management
- Conflict Resolution and Problem Solving
- Report Preparation and Documentation
- Travel Arrangements and Logistics
- Vendor Coordination and Order Processing
- Process Improvements and Workflow Optimization
Timeline
Cafe Associate
Dunkin' Donuts
10.2024 - Current
Client Support Specialist
Group 1 Automotive
09.2023 - 08.2024
Cafe Team Lead
Starbucks Coffee Company
02.2021 - 02.2023
Location Manager
Moto Pizza House
02.2021 - 07.2021
Administrative Assistant
Immanuel Temple Apostolic Church
03.2015 - 05.2019
Client Support Specialist
In Home Supportive Services
03.2013 - 02.2021
Associate of Arts - Counseling Psychology
Liberty University