Dejah Warren
Racine,WI
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and a deep understanding of customer desires. Dedicated to providing customized solutions that not only meet their needs but also foster long-term loyalty.
Overview
6
6
years of professional experience
Work History
Universal Banker
Summit Credit Union
07.2023 - 02.2024
- Scheduled appointments
- Balanced teller drawers and ATM cash.
- Performed daily clerical duties
- Established professional relationships with each member
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Maintained friendly and professional customer interactions.
Recorded daily reports and budgets.
Customer Experience Specialist
Aston Carter
11.2022 - 05.2023
- Remote position
- Initiated the intake process for FMLA claims for employees/clients
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Registered clients into the computer system
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Processed paperwork and approved/denied FMLA claims
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated and resolved customer inquiries and complaints quickly.
Fulfillment Associate
Amazon
10.2021 - 10.2022
- Picked customer orders in the warehouse to be shipped out.
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Medical Receptionist
CSL Plasma
04.2019 - 12.2020
- Registered each new donor into the computer system.
- Took donor's vitals, blood sample, and questionnaire
- Performed front counter receptionist duties.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
Cashier/Customer Service Representative
The Home Depot
02.2018 - 04.2019
- Processed phone and online orders.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered prompt service to prioritize customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Master of Science - Music
The Los Angeles Film School
Los Angeles, CA05.2025
High School Diploma -
Walden III High School
Racine, WI06.2014
Skills
- Great customer service
- Efficient with computers
- Data entry
- Detail oriented
- Excellent communication skills
- Adaptable to any work environment
- Money Management
- Cash handling
- Team Player
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Hardworking
- Typing
- Phone etiquette
- Financial Planning
- Appointment Scheduling
- Reception oversight
- Office Administration
- Calendar Management
Awards
- Cashier of the month at The Home Depot
- Made it onto the well performance board at CSL plasma
- Various first place piano competition awards
Timeline
Universal Banker
Summit Credit Union
07.2023 - 02.2024
Customer Experience Specialist
Aston Carter
11.2022 - 05.2023
Fulfillment Associate
Amazon
10.2021 - 10.2022
Medical Receptionist
CSL Plasma
04.2019 - 12.2020
Cashier/Customer Service Representative
The Home Depot
02.2018 - 04.2019
Master of Science - Music
The Los Angeles Film School
High School Diploma -
Walden III High School
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