Dejah Ottley
Saint Thomas,USVI
Summary
Adept at multitasking and relationship building, I significantly enhanced customer satisfaction at Superior Court of the Virgin Islands through meticulous data entry and efficient courtroom support. Skilled in cash management and Microsoft Outlook, my proactive problem-solving approach and strong communication skills led to improved operational efficiency and client trust. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jury Clerk
Superior Court Of The Virgin Islands
10.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Prepared court orders and judgments for signature.
- Prepared comprehensive reports detailing court activities for submission to higher authorities as required.
Head Account Associates
St. Thomas Federal Credit Union
08.2021 - 10.2023
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Front Desk Receptionist
American Yacht Harbor
06.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Server & Host (PART TIME)
Caribbean Saloon
09.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associates Degree of Criminal Justice -
Penn Foster Career School
Scranton, PA11.2024
High School Diploma -
Charlotte Amalie High School
Saint Thomas USVI 06.2019
Skills
- Telephone Etiquette
- Customer Service
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Relationship Building
- Prioritization
- Processing mail
- Mail Sorting
- Typing Speed
- Schedule and calendar management
- Computer Proficiency
- Money handling abilities
- Problem Resolution
- Critical Thinking
- Payment Processing
- Follow-up skills
- Microsoft Outlook
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
Languages
English
Native or Bilingual
Timeline
Jury Clerk
Superior Court Of The Virgin Islands
10.2023 - Current
Head Account Associates
St. Thomas Federal Credit Union
08.2021 - 10.2023
Front Desk Receptionist
American Yacht Harbor
06.2020 - 08.2021
Server & Host (PART TIME)
Caribbean Saloon
09.2019 - 10.2020
Associates Degree of Criminal Justice -
Penn Foster Career School
High School Diploma -
Charlotte Amalie High School
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