De'Jana Richard
Houston,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Driven Shift Lead Manager with 3 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated fast food expertise, including competitive offerings, pricing and market positioning.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
McDonald's
09.2022 - 01.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Completed after shift review reports to remind supervisors of completed work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
McDonald's
02.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Shift Lead Manager
McDonald's
03.2020 - 02.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- (SAME AS OTHER RESPONSIBILITES PREVIOUSLY STATED)
Education
High School Diploma -
Davis High School
Houston, TX05.2021
Skills
- Payment Processing
- Opening and Closing Procedures
- Inventory Accuracy
- Customer Inquiries
- Maintaining Clean Work Areas
- Job Assignments
- Operational Procedures
- Employee Relationships
- Verbal and Written Communication
- Cash Handling
- Constructive Feedback
- Shift Work
- Performance Motivation
- Customer Experience Management
- Professional Speaking
- Food Safety and Sanitation
- Call Volume Analysis
- Guest Satisfaction
- Corrective Actions
- Billing and Payment Processing
- Process Improvement
- Minor Repairs
- Performance Tracking and Evaluations
- Hospitality Management
- Safety Awareness
Timeline
Shift Lead Manager
McDonald's
09.2022 - 01.2023
Crew Member
McDonald's
02.2022 - 09.2022
Shift Lead Manager
McDonald's
03.2020 - 02.2022
High School Diploma -
Davis High School