Summary
Overview
Work History
Education
Skills
Timeline
Generic

De’Janae Eleby

Houston,TX

Summary

Dynamic Department Manager at HEB Grocery Store with proven expertise in team leadership and sales promotion. Successfully enhanced customer satisfaction by resolving complaints and implementing cost-reduction strategies. Skilled in inventory management and compliance with food safety standards, driving operational excellence and fostering a high-performing team environment.

Overview

13
13
years of professional experience

Work History

Department Manager

HEB Grocery Store
Houston, TX
02.2018 - Current
  • Discussed customer feedback with team members to identify ways to improve services.
  • Managed customer complaints regarding product quality or service issues.
  • Identified opportunities to reduce costs while maintaining high-quality standards.
  • Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
  • Organized weekly orders from suppliers and managed delivery schedules.
  • Conducted regular spot checks on temperature control equipment in refrigerated areas.
  • Ensured compliance with all food safety regulations and standards.
  • Set up displays that showcased the features of various types of seafood items.
  • Developed promotional strategies to increase sales volume.
  • Trained new employees in preparation, handling, and storage procedures for seafood products.
  • Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
  • Directed daily work schedules and tasks for seafood department employees.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.

Self Checkout Host

Walmart
Houston, TX
11.2017 - 02.2018
  • Ensured that all items were accurately scanned into the system before bagging them for customers.
  • Operated point-of-sale systems efficiently and accurately to process customer orders.
  • Answered questions about product availability and pricing.
  • Assisted customers in scanning items and entering payment information.

Customer Service Agent

Conduent
Houston, TX
10.2016 - 07.2017
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Answered incoming calls promptly and professionally within company standards.
  • Tracked orders from placement to delivery using internal systems.

Shift Leader

Zoe's Kitchen Inc.
Houston, TX
03.2012 - 10.2016
  • Trained new cashiers on proper use of registers and store policies.
  • Processed refunds and exchanges according to company policy.
  • Performed daily opening and closing procedures for the register area.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.

Education

Diploma

HSLECJ
Houston, TX
06-2013

Skills

  • Team leadership
  • Sales promotion
  • Inventory management
  • Department inspection
  • Scheduling
  • Active listening
  • Time management
  • Problem resolution

Timeline

Department Manager

HEB Grocery Store
02.2018 - Current

Self Checkout Host

Walmart
11.2017 - 02.2018

Customer Service Agent

Conduent
10.2016 - 07.2017

Shift Leader

Zoe's Kitchen Inc.
03.2012 - 10.2016

Diploma

HSLECJ

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