Dejanae Fore
San Francisco
Summary
Detail-oriented professional with extensive experience in customer service, security, and property management, adept at resolving complex issues and enhancing client satisfaction. Proven ability to manage administrative tasks, communicate effectively, and implement security protocols. Eager to leverage skills in a Customer Service Representative role to support and grow with a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Site Supervisor / Front desk Representative
Various
11.2021 - 12.2024
- Facilitated visitor assistance by addressing inquiries related to services and directions within the facility.
- Monitored and secured interior and exterior areas of all facilities.
- Executed documentation filing processes in strict adherence to established procedures.
- Monitored alarms and global advisories to support surveillance systems. Assisted in intelligence gathering and travel support for operations. Managed inbound and outbound calls, addressing caller issues and providing solutions.
- Inputted patient demographic and financial data into computer system with precision.
- Managed phone inquiries related to facility services, addressing billing questions and general information requests from patients and customers.
- Ensured confidentiality of protected information by adhering to all policies and guidelines.
- Established and executed security protocols, encompassing access control systems and emergency response plans.
Assistant Property Manager
Hyder Property Management
04.2018 - 11.2021
- Addressing and resolving residents’ questions, concerns, and complaints in a timely manner.
- Inspecting property conditions and coordinating maintenance activities.
- Managing budgets, accounts, rent collections, and tenant notices.
- Maintaining organized and updated resident files and records.
- Reporting any problems or issues to the property Manager.
- Kept tenant and office files organized, properly maintained and secured.
- Responded to tenant inquiries and complaints in a timely manner.
- Conducted apartment tours for potential tenants to showcase available units and answer questions.
Customer Service Representative
LabCorp
05.2015 - 04.2018
- Act a liaison between Labcorp, the customer base and patients.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Home Care Aide
Various
01.2014 - 05.2015
- Developed individualized care plans in collaboration with healthcare professionals to meet client
- Monitored and documented patient progress, adjusting care strategies as necessary for optimal outcomes.
- Coordinated transportation for clients to medical appointments, improving access to essential services.
- Provided compassionate personal care, assisting clients with daily living activities and ensuring comfort.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
Education
High school or equivalent - undefined
Five Keys Charter School
San Francisco, CAHigh School Diploma - undefined
Phillip And Sala Burton Academic High School
Skills
- Appointment scheduling
- Microsoft Office
- Inventory
- Driving
- Slack
- Office Management
- Administrative experience
- Property Management
- Supervising experience
- Surveillance
- Microsoft Excel
- Guest Services
- Security
- Negotiation
- Landlord-tenant law
- Payroll
- Communication skills
- Data Entry
- Reception
- Yardi
- Guest services
- Clerical experience
- Salesforce
- Childcare
- Medical office experience
- Cash handling
- Customer service
- Office management
- REST
- Team player
- Software troubleshooting
- Microsoft Access
- JavaScript
- Insurance verification
- HIPAA
- Senior care
- Epic
- Marketing
- Merchandising
- MS Office
- Applied behavior analysis
- Scanning
- Front desk
- CPT coding
- Organizational skills
- Microsoft Word
- Cold calling
- Intelligence experience
- AWS
- Clerical
- Phone answering
- Google Docs
- Flexibility
- Sales
- ServiceNow
- CRM software
- Photocopying
- Python
- Reliability
- Cashier
- FileMaker
- Computer skills
- Cash register
- Team Work
- Problem-solving
- Experience with children
- Time Management
- Microsoft Outlook
- Store sales
- Long term care experience
- ICD coding
- Java
Certification
- First Aid Certification
- Certified Property Manager
- Driver’s License
- Property & Casualty License
- Guard Card
- Certified Apartment Manager
Timeline
Security Site Supervisor / Front desk Representative
Various
11.2021 - 12.2024
Assistant Property Manager
Hyder Property Management
04.2018 - 11.2021
Customer Service Representative
LabCorp
05.2015 - 04.2018
Home Care Aide
Various
01.2014 - 05.2015
High school or equivalent - undefined
Five Keys Charter School
High School Diploma - undefined
Phillip And Sala Burton Academic High School