Dejanae Johnson
McDonough,GA
Summary
Proven track record in enhancing tenant satisfaction and team productivity, demonstrated during my tenure at Lurin Property Management. Expert in lease agreements and customer service, I excel in building rapport and efficiently resolving issues, leading to significant improvements in operational workflows and client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Lurin Property Manegmet
11.2018 - 06.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Supervisor
Platos's Closet
08.2016 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Child Care Leader
Day Care Centers
01.2014 - 03.2016
- Monitored children''s health status by conducting regular wellness checks and promptly addressing any concerns with parents or medical professionals if needed.
- Streamlined administrative tasks, such as enrollment paperwork, billing procedures, and attendance records, for increased efficiency.
- Fostered a culture of continuous improvement by regularly evaluating program effectiveness and implementing necessary changes for better outcomes.
- Led team-building exercises for staff members to foster collaboration and teamwork within the facility.
- Promoted a safe and nurturing environment by maintaining cleanliness standards and enforcing safety guidelines.
- Mentored staff members on best practices in childcare, creating a knowledgeable and competent team to provide exceptional care for all children.
- Enhanced child development by implementing creative and age-appropriate activities.
- Implemented behavior management strategies to address challenging behaviors while promoting positive social interactions among children.
- Established effective communication lines between staff, parents, and children, ensuring transparency and promoting positive relationships.
- Developed strong relationships with families, fostering trust and confidence in our childcare program.
Education
No Degree - Cosmetology
Salon Professional Academy
Huntsville, AL08.2023
High School Diploma -
Rio Linda High School
Rio Linda, CA06.2014
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- File Management
- Organizational capabilities
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Unit inspection
- Clear Communication
- Lease Renewals
Certification
- License[ Cosmetologist] - August-2023- Current
Timeline
Leasing Consultant
Lurin Property Manegmet
11.2018 - 06.2024
Supervisor
Platos's Closet
08.2016 - 10.2018
Child Care Leader
Day Care Centers
01.2014 - 03.2016
No Degree - Cosmetology
Salon Professional Academy
High School Diploma -
Rio Linda High School
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