Dejanae Thomas
Orlando,FL
Summary
Practiced customer service representative with more than Number years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Spectrum Communications
09.2022 - 05.2023
- Accept incoming calls, adjust accounts make offers and sell electronic devices and receive payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Package Handler
FedEx Ground
02.2021 - 07.2022
- Assisted costumers who needed help
- And gave information on items in the store.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Representative Remote
Johnson Insurance
05.2020 - 11.2021
- Cooked, cleaned, played games, and etc.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Checker/Cashier
Checkers & Rally's Drive-In Restaurants
03.2017 - 11.2018
- Cashier and ride
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
License In Cosmetology -
Florida Career College
Orlando, FL11.2023
High School Diploma -
Acceleration East
Orlando, FL05.2017
Skills
- Packaging
- Warehouse Experience
- Load & Unload
- Risk management
- Childcare
- Customer service
- Retail sales
- Call Center Operations
- Customer Communications
- Appointment Setting
- Customer Education
- Documentation and Reporting
- CRM Software
- Problem-Solving Skills
- Payment Processing
- Data Gathering
- Telemarketing Expertise
- CallSelect Communication Systems
- Issue Resolution
- Time Management
- Telephone Etiquette
- Sales Expertise
- Proficient in Software
- Delivery Tracking
Timeline
Call Center Agent
Spectrum Communications
09.2022 - 05.2023
Package Handler
FedEx Ground
02.2021 - 07.2022
Customer Service Representative Remote
Johnson Insurance
05.2020 - 11.2021
Checker/Cashier
Checkers & Rally's Drive-In Restaurants
03.2017 - 11.2018
License In Cosmetology -
Florida Career College
High School Diploma -
Acceleration East