Dejanai Brooks
Snellville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Frontline Member Associate
Sam's Club
06.2023 - Current
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and external clients/members alike.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Call Center Representative
Dial America
12.2022 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Front Desk Receptionist
SmartStyle Hair Salon
03.2021 - 05.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected room deposits, fees, and payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Associate of Science - Nursing Assistance
Gwinnett Technical College
Lawrenceville, GA06.2026
High School Diploma -
Cross Creek High School
Augusta, GA05.2022
Skills
- International sales support
- Brand representation
- Product and service knowledge
- MS Office
Timeline
Frontline Member Associate
Sam's Club
06.2023 - Current
Call Center Representative
Dial America
12.2022 - 06.2023
Front Desk Receptionist
SmartStyle Hair Salon
03.2021 - 05.2023
Associate of Science - Nursing Assistance
Gwinnett Technical College
High School Diploma -
Cross Creek High School