Dejanai Simpson
Auburn Hills,MI
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
11
11
years of professional experience
Work History
Senior Mortgage Banker
Rocket Mortgage
05.2022 - Current
- Actively participated in community outreach events to promote homeownership education programs and establish company presence in local markets.
- Cultivated an environment of continuous improvement within the team, implementing best practices for enhanced customer satisfaction and operational efficiency.
- Optimized workflow processes within the team to reduce turnaround times for loan approvals and closings.
- Educated current homeowners on loan options available to them, guiding them through the entire application process seamlessly.
- Developed strong relationships with clients, realtors, and financial institutions to generate new business opportunities.
- Collaborated with underwriters to expedite loan approvals while adhering to stringent lending guidelines.
- Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
- Maintained compliance with federal regulations and company policies throughout all stages of the mortgage process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Negotiated loan terms and conditions with clients to maximize profitability.
Call Center Supervisor
Gardner-White Furniture
07.2020 - 05.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Created team rotations to man center effectively during peak hours.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Assembler
ADCO Circuits, Express Employment Professionals
10.2019 - 03.2020
- De-panel electric circuit boards and perform quality checks for error messages
- Operate vibration welding machine, pack and label parts as each cycle completes.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
Line Operator
BAE Industries, Inc
06.2016 - 10.2019
- Set up, maintained and utilized various machinery and equipment to assist with manufacturing
- Conducted quality checks on machine to ensure proper functionality.
Sales Associate
Maidenform
05.2017 - 09.2017
- Presented, promoted and sold products to existing and new customers
- Operate cash register, managed financial transactions and balanced cash drawers
- Performed cost-benefit and needs analysis to meet customer needs
- Establish, develop and maintain positive business and customer relationships.
Direct Care Aide
Griswold Home Care
01.2017 - 03.2017
- Aided with patient's daily living routines including but not limited to: providing transportation to various destinations, distributing medication, bathing, dressing, grooming, and eating
- Provided assistance with home management tasks such as preparing meals, grocery shopping and cleaning.
Host/Server
Logan's Roadhouse
11.2016 - 01.2017
- Greeted guests as they arrived to be seated
- Delivered genuine hospitality and exceptional dining experience.
Operator
Sentech
04.2014 - 06.2016
- Assisted with various processes being completed along production lines
- Adjusted machine parts as needed to ensure proper speed, pressure and temperature
- Maintained a safe and clean work environment.
Greeter/Host/Food Runner
Joe's Crab Shack
11.2013 - 08.2014
- Welcomed each customer upon arrival
- Assisted food server in serving guests
- Provided excellent restaurant experience by interacting with guests and providing table accommodations.
Education
Oakland Community College
Auburn Hills, MISkills
- Client Relationship Building
- Management/Leadership
- Problem Solving
- Loan origination expertise
- Sales strategy development
- Goal-oriented mindset
- Continuous Learning Commitment
- Pipeline Management
- Refinancing Strategies
- Mortgage Product Knowledge
- Loan Processing Familiarity
Timeline
Senior Mortgage Banker
Rocket Mortgage
05.2022 - Current
Call Center Supervisor
Gardner-White Furniture
07.2020 - 05.2022
Assembler
ADCO Circuits, Express Employment Professionals
10.2019 - 03.2020
Sales Associate
Maidenform
05.2017 - 09.2017
Direct Care Aide
Griswold Home Care
01.2017 - 03.2017
Host/Server
Logan's Roadhouse
11.2016 - 01.2017
Line Operator
BAE Industries, Inc
06.2016 - 10.2019
Operator
Sentech
04.2014 - 06.2016
Greeter/Host/Food Runner
Joe's Crab Shack
11.2013 - 08.2014
Oakland Community College