Summary
Overview
Work History
Education
Skills
Leadership And Volunteer Experience
Timeline
Generic

Dejanay Kelly

Houston,TX

Summary

Motivated and compassionate graduate student in Counselor Education seeking opportunities to expand clinical experience in mental and behavioral health services. Passionate about supporting youth and underserved communities through trauma-informed, client-centered care and evidence-based techniques.

Overview

6
6
years of professional experience

Work History

Lobbibar Server

Hyatt Regency Downtown
02.2024 - Current
  • Nominated for Employee of the Year and recipient of the Hyatt Impact Player Award
  • Provide high-quality service to diverse clientele in a fast-paced upscale environment
  • Deescalate guest concerns with empathy and professionalism
  • Serve food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Practicum Student

Covenant House Texas
01.2025 - 05.2025
  • Completed over 200 hours of direct and indirect services
  • Conducted biopsychosocial assessments and treatment planning
  • Facilitated individual therapy, Psychoeducation, and group therapy sessions utilizing CBT, DBT, ACT, trauma-informed care, and art therapy
  • Participated in crisis intervention, including risk assessments for suicide/homicide and the creation of safety plans
  • Supported youth in outpatient services, addressing emotional regulation, self-esteem, and identity development
  • Contributed to a positive learning environment by actively participating in weekly supervision meetings providing professional development opportunities.
  • Documented clinical notes using HMIS and ETO with attention to detail and confidentiality

Server

BB’s Tex Orleans
01.2023 - 02.2024
  • Took and delivered food and beverage orders accurately and efficiently
  • Ran food, worked expo line, and maintained a clean dining area
  • Ensured excellent guest experience with attention to detail and hospitality

Guest Services/Server

Skyline Park
08.2022 - 01.2023
  • Took and delivered customer orders in rooftop entertainment setting
  • Ran food, assisted with bottle service, and maintained igloo and guest area cleanliness
  • Managed reservation set-ups and collaborated with kitchen for efficient service

Server/Cashier/Hostess

Sonny’s BBQ
08.2021 - 01.2022
  • Took dine-in and to-go orders, including curbside pick-up
  • Provided consistent, quality service to guests and organized large party reservations
  • Maintained cleanliness and food safety standards, earning recognition for adaptability

Student Facility Assistant

Valdosta State University
11.2019 - 01.2021
  • Assisted with room preparation and food delivery during COVID-19 quarantines
  • Completed maintenance work orders and event setup

Education

Master of Education - Counselor Education

Texas Southern University
Houston, TX
12.2026

Bachelor of Science - Psychology, Africana American Studies

Valdosta State University
Valdosta, GA
07.2022

Skills

  • Counseling techniques: CBT, DBT, ACT
  • Counseling techniques: Trauma-Informed Care
  • Crisis Intervention
  • Safety planning
  • Treatment Planning
  • Case Documentation (HMIS & ETO)
  • Empathy
  • Active listening
  • Strong Work Ethic
  • Conflict resolution
  • Teamwork
  • Exceptional Customer Service
  • Leadership
  • Advocacy

Leadership And Volunteer Experience

Board Chair of Volunteer Services, Women of Hyatt, Houston, TX (2024-2025)

Coordinate volunteer events and service opportunities for Hyatt employees, Lead initiatives promoting women’s empowerment and community outreach

  • Volunteer, Dress for Success

Assisted women in selecting professional attire for interviews and job readiness, Supported workshops focused on career confidence and development

  • Volunteer, The Women’s Home

Participated in events supporting women in transitional housing, Helped organize donation drives and facilitated resource delivery

Timeline

Practicum Student

Covenant House Texas
01.2025 - 05.2025

Lobbibar Server

Hyatt Regency Downtown
02.2024 - Current

Server

BB’s Tex Orleans
01.2023 - 02.2024

Guest Services/Server

Skyline Park
08.2022 - 01.2023

Server/Cashier/Hostess

Sonny’s BBQ
08.2021 - 01.2022

Student Facility Assistant

Valdosta State University
11.2019 - 01.2021

Master of Education - Counselor Education

Texas Southern University

Bachelor of Science - Psychology, Africana American Studies

Valdosta State University

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