Summary
Overview
Work History
Education
Skills
Timeline
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De’Janay Williams

Memphis,TN

Summary

Proven leader and customer service expert, enhanced Krispy Kreme's operational efficiency and team productivity through innovative workflow solutions. Skilled in cash handling and adept at fostering a positive shopping environment, consistently delivering top-notch customer satisfaction. Demonstrates exceptional time management and adaptability, with a track record of exceeding employer expectations.

Overview

6
6
years of professional experience

Work History

Entrepreneur

Myself
12.2018 - 12.2021
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.
  • Achieved sustainable business practices, sourcing eco-friendly materials and minimizing waste in production process.
  • Expanded product line to meet consumer demands, conducting market research to identify new opportunities.

Supervisor

Krispy Kreme
08.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Front End Associate

Walmart
08.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.

Education

Raleigh Egypt High School
Memphis, TN
05.2023

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Product restocking
  • Retail transactions
  • Inventory monitoring
  • Store appearance maintenance
  • Friendly and helpful
  • Cash handling
  • Reliable and responsible
  • Adaptable and flexible

Timeline

Front End Associate

Walmart
08.2024 - Current

Supervisor

Krispy Kreme
08.2021 - Current

Entrepreneur

Myself
12.2018 - 12.2021

Raleigh Egypt High School

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De’Janay Williams