DEJANE' WATTS
Atlanta,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Transworld Systems Inc.
Peachtree Corners, GA
02.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries in CRM database.
- Conferred with customers by telephone or in person to provide information about products or services and take orders to improve customer satisfaction by 15%.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly monthly.
- Engaged in conversation with 100+ customers daily to understand needs, resolve issues and answer product questions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Sales Manager
Aldo Shoes
Atlanta, GA
07.2023 - 01.2024
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent follow-ups
- Led a successful sales team by providing motivational coaching and performance-based incentives
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
PERSONAL ASSISTANT
Confidential
Atlanta, GA
01.2022 - 06.2023
- Organize, prioritize, and expedite flow of work through assigned executive(s) office
- Initiate follow-up actions, interpret and communicate executive's instructions to other personnel, and perform high-level administrative support duties for the CEO as needed
- Arrange complex travel itineraries and trips, including flights, hotels, car services, and anything else needed for point-to-point VIP reservations
- Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature
- Create detailed project plans and schedules to outline deliverables, roles (both internal & external), schedules, and priorities
- Continually assess and communicate project needs and resources to ensure quality and timeliness.
EVENT COORDINATOR
TLC Rents
Atlanta, GA
08.2021 - 01.2022
- Consult with customers to determine event layout objectives and requirements for events such as meetings, conferences, and conventions
- Arrange the availability of audio-visual equipment, transportation, displays, and decor
- Answered 30 client calls hourly while inputting customer data into CRM software while sending emails in a dual-screen office setting
- Efficiently memorized product and warehouse inventory to recommend the best outcomes for client events
- Planned and coordinated event rentals, set up plans, and staffing.
CREATIVE DIRECTOR
Jasyl Public Relations
Bowie, MD
05.2020 - 07.2021
- Explored, integrated, and capitalized on emerging visual communication technology to continuously improve creative results
- Translated rough project recruitments into fully fleshed-out creative concepts and narratives
- Managed and launched 5 major digital projects for 2 prominent clients, including designing websites, print materials, and advertising collateral
- Leveraged industry research, stakeholder interviews, and emerging trend knowledge to develop creative visions
- Conferred with clients to define requirements, gain feedback on projects, and address concerns.
CLIENT SERVICE ASSOCIATE
Robert Andrew's Salon & Spa
Crofton, MD
01.2021 - 06.2021
- Created brand awareness through the sharing and demonstration of product knowledge with clients to increase sales
- Updated over 50 client accounts per day with add-on service charges, including additional enhancements for hair, nail, and esthetician services
- Facilitated and monitored guest needs and schedule during their duration from check-in to check-out (Meevo Software)
- Handled inbound calls in the call center regarding appointment scheduling and treatment information while inputting data in CRM
- Assisted with product sales, prepare quotes for service packages, and process transactions
- Used strong call management skills to control conversations and consistently meet performance targets.
INTERNSHIP STUDENT
The Divah Filez online magazine
Bowie, MD
04.2019 - 12.2020
- Wrote articles about new album releases, album singles, and hot topics in the entertainment industry
- Maintained social media presence for the company through content creation and account management
- Worked on special projects and developed strategies for important initiatives
- Conducted research to obtain information and authentic detail using sources such as newspaper accounts, diaries, and interviews.
ASSISTANT STORE MANAGER
Calzedonia
Annapolis, MD
06.2019 - 08.2020
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Interacted with clients displaying interpersonal skills and asking appropriate open-ended questions to close sales
- Completed open and closing procedures and created/compiled company revenue, EOD reports
- Key Achievement: Increased client retention and company sales by 5% while occupying the top seller position for 5 consecutive months.
ASSISTANT STORE MANAGER
Chili's
Bowie, MD
08.2016 - 01.2020
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets
- Monitored and adjusted staff schedules based on business requirements
- Managed daily operations of the establishment and monitored activities to verify compliance with SOPs and safety regulations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Coordinated and supervised activities of team members to consistently meet customers' needs.
LABORATORY ASSISTANT
North Carolina Central University
Durham, NC
08.2018 - 05.2019
- Filed, rearranged, and reorganized hundreds of student history files
- Documented detailed findings in the computer for analysis and reporting
- Labeled and classified samples for tracking, security, and testing accuracy
- Audited data capture methods and results to validate measurements and adjust devices
- Operated field data recording devices and GIS systems to collect readings.
LIBRARY ASSISTANT
Bowie Branch Library
Bowie, MD
08.2015 - 08.2016
- Assist with the creation, marketing, collection, and implementation of findings from library surveys, the Library Annual Report, and other activities
- Created new displays and website updates to provide information to patrons and promote the use of library materials
- Processed serials by verifying volume, number, and physical condition
- Edited records to identify holding titles and corrected issues with missing bibliographic information
- Handled data entry and accounting updating requirements, collected fees, and replaced lost library cards.
Education
BACHELOR OF SCIENCE - COMMUNICATIONS -
Bowie State University
12.2021
HIGH SCHOOL DIPLOMA -
Bowie High School
05.2018
Skills
- Administrative support
- Adobe
- Analytical thinking
- Business correspondence
- Canva
- Scheduling appointments
- Strong Organization
- Meeting Coordination
- Personable and friendly
- Exceptional writer
- Communications management
- Event management
- Google suite (Docs, Gmail, Excel)
- Interpersonal communication
- Marketing
- Project management
- Scheduling
- Creative Direction
- Exceptional multi-tasker
- Customer service-focused
- Profitability Optimization
- Sales Reporting
- Solution Selling
- Customer Relationship Management (CRM) Software (Hubspot, Salesforce)
- Microsoft Office Suite
- Press Release Writing
- Discretion and Confidentiality
- Travel Coordination
Timeline
Customer Service Manager
Transworld Systems Inc.
02.2024 - Current
Sales Manager
Aldo Shoes
07.2023 - 01.2024
PERSONAL ASSISTANT
Confidential
01.2022 - 06.2023
EVENT COORDINATOR
TLC Rents
08.2021 - 01.2022
CLIENT SERVICE ASSOCIATE
Robert Andrew's Salon & Spa
01.2021 - 06.2021
CREATIVE DIRECTOR
Jasyl Public Relations
05.2020 - 07.2021
ASSISTANT STORE MANAGER
Calzedonia
06.2019 - 08.2020
INTERNSHIP STUDENT
The Divah Filez online magazine
04.2019 - 12.2020
LABORATORY ASSISTANT
North Carolina Central University
08.2018 - 05.2019
ASSISTANT STORE MANAGER
Chili's
08.2016 - 01.2020
LIBRARY ASSISTANT
Bowie Branch Library
08.2015 - 08.2016
BACHELOR OF SCIENCE - COMMUNICATIONS -
Bowie State University
HIGH SCHOOL DIPLOMA -
Bowie High School