Dejaneke Jones
Chesapeake
Summary
Astute Business Office Manager oversees the daily operations of an office to ensure the company goals are attained. Duties include training staff, budgeting, implementing office procedures, quality assurance and making sure employees have necessary resources.
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Office Manager
Bristol Hospice
07.2025 - Current
- Directed daily operations of business office, ensuring compliance with regulatory standards and organizational policies.
- Streamlined billing processes, enhancing accuracy, contributing to strategic financial planning initiatives. and reducing discrepancies in financial reporting.
- Oversaw staff training programs, fostering professional development and improving team performance.
- Implemented new electronic health record systems, increasing efficiency in patient data management.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity, and conducting performance evaluations for employees.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Oversaw daily operations, ensuring compliance with regulatory requirements, organizational office inventory activities by ordering and requisitions.
- Managed financial processes, including budgeting, invoicing, and accounts receivable reconciliation.
Certified Nursing Assistant
Bristol Hospice
12.2023 - Current
- Comforting patients in their time of need.
- Helps with numerous physical and complex tasks for patient care
- Manages multiple work settings (Long term care, Rehab, Hospice, and assisted living, home health, etc.
- Provided compassionate care to patients, ensuring comfort and emotional support during end-of-life transitions.
- Assisted nursing staff in executing personalized care plans, enhancing patient outcomes and satisfaction levels.
- Educated families on caregiving techniques and resources, empowering them to participate actively in patient care.
- Delivered compassionate patient care, ensuring comfort and dignity in daily activities.
Certified Nursing Assistant
Essential Medical Staffing
05.2016 - 06.2025
- Manages multiple work settings (Long term care, Rehab, Hospice, and assisted living, home health, etc.
- Streamlined documentation processes using electronic health record systems, enhancing accuracy and accessibility of patient information.
- Trained and mentored new staff on best practices for patient care and safety protocols, improving team effectiveness.
- Provided personal care services such as bathing, grooming, dressing, feeding and checked vitals signs.
Education
Bachelor of Science - Medical Billing And Coding
Bryant & Stratton College
NY12-2026
Bachelor of Science - Health Service Management
Norfolk State University
Norfolk, VA05.2021
Skills
- Organization
- Leadership
- Technical expertise in the industry
- Communication
- Training skills
- Employee onboarding
- Business operations management
- Scheduling and calendar management
- Expense reporting
- Policy and procedure modification
- Database administration
Accomplishments
- CPR Certified 2025
- Certified Nursing Assistant 2013
Certification
- CPR Certified 2025
- Certified Nursing Assistant 2013
- I-9 and E-verify 2025
Timeline
Business Office Manager
Bristol Hospice
07.2025 - Current
Certified Nursing Assistant
Bristol Hospice
12.2023 - Current
Certified Nursing Assistant
Essential Medical Staffing
05.2016 - 06.2025
Bachelor of Science - Medical Billing And Coding
Bryant & Stratton College
Bachelor of Science - Health Service Management
Norfolk State University