Dejania Thompson
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
FedEx Office
02.2022 - Current
- Managing A team of 10 people
- Provide training and development of team members on assigned shifts by monitoring goals and providing feedback
- Evaluate efficiency and productivity of team members in creating positive customer experiences
- Resolving customer disputes and complaints to ensure timely resolution and customer satisfaction
- Assisting Store Manager in review and transmission of payroll and daily close out of POS
- Performing all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
Lead Consultant
FedEx Office
01.2019 - 02.2022
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Produced and supervised production projects
- Found solutions to complex projects and problems
- Ensuring a healthy, safe and healthy work environment
- Consulted and collaborated with customers to produce the best product for them
- Trained associates and new hires to develop team into productive members with excellent product knowledge
Store Consultant
FedEx Office
08.2016 - 12.2020
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained current store, product and promotional knowledge to drive consistent sales
- Answered questions about current promotions and resolved issues according to store policies
- Provided every customer with professional and polite support for sales and service needs
- Consulted and collaborated with customers to produce the best product for them
Document Processing Specialist
03.2016 - 07.2016
- Converted documents for specific personnel or project needs
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements
- Archived files and retrieved information for Notaries
- Organized, cleaned and maintained document control room to facilitate efficient document processing
- Kept electronic content legal, secure and accessible for relevant internal and external parties
- Verified accuracy and integrity of supplied data against established standards
- Set up documents for individual projects based on specifications
Customer Service Representative
Sutherland Global
02.2016 - 03.2016
- Working for customer service for AT&T companies Customer service representative Working multiple systems at once, Customer care Troubleshooting Customer Retention
- Assisted customers with completing quick and efficient sales transactions
- Reviewed customer data lo assess current issues and determine potential solutions
- Maximized customer satisfaction by handling more than 40 customer email and telephone interactions each day
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Reviewed account and service histories lo identity trends and issues
Education
Some College (No Degree) -
Mount Mary University
Milwaukee, WIHigh School Diploma -
Valley High School
Las Vegas, NV2015
Skills
- Microsoft Office
- Sales
- Conflict Management
- Process Improvement
- Document Management
- Sales Support
Timeline
Assistant Manager
FedEx Office
02.2022 - Current
Lead Consultant
FedEx Office
01.2019 - 02.2022
Store Consultant
FedEx Office
08.2016 - 12.2020
Document Processing Specialist
03.2016 - 07.2016
Customer Service Representative
Sutherland Global
02.2016 - 03.2016
Some College (No Degree) -
Mount Mary University
High School Diploma -
Valley High School
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