Deja'Nique Jones
Humble,TX
Summary
Dynamic professional with a proven track record at Alorica, adept in customer service and Microsoft Excel. Excelled in building relationships and resolving conflicts, significantly enhancing client loyalty. Demonstrated exceptional problem-solving and critical thinking, consistently exceeding sales quotas. Skilled in active listening and data management, committed to delivering exceptional service and achieving results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Teacher Assistance
Children's Paradise Daycare
09.2023 - Current
- Coordinated with other departments as needed, ensuring seamless handoff between teams for complex issues requiring further assistance.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Evaluated student progress regularly through assessments and communicated results to lead Physical Education teacher for appropriate adjustments in instruction strategies.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
- Responded calmly to emergencies while directing affected parties appropriately for their safety and expedited assistance from relevant authorities.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Promoted positive parent-teacher relationships through regular meetings designed to discuss student progress and identify areas of improvement.
Customer Service Representative
Alorica
05.2020 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Insurance Agent
Fred Loya Insurance Company
11.2017 - 04.2020
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Met with customers to provide information about available products and policies.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
High School Diploma -
Channelview High School
Channelview, TX05-2016
Skills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Follow-up skills
- Call management
- Product knowledge
Timeline
Teacher Assistance
Children's Paradise Daycare
09.2023 - Current
Customer Service Representative
Alorica
05.2020 - 08.2023
Insurance Agent
Fred Loya Insurance Company
11.2017 - 04.2020
High School Diploma -
Channelview High School
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