DEJANIQUE MARSHALL
New Orleans,LA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications. Ensuring excellent standard patient care. Seeking to use strong knowledge of phlebotomy practices to secure a long term position as a phlebotomist.
Overview
9
9
years of professional experience
Work History
Travel Phlebotomist
FlexCare Medical Staffing
02.2023 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- traveled to and from patients and to different work sites as needed. On Call
Room Service Server
Harrah's Hotel And Casino
09.2019 - 11.2022
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Patient Intake Specialist
Kevin Work Office
06.2015 - 02.2018
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Prevented potential conflicts or misunderstandings through effective communication with both patients and colleagues across departments.
- Reduced no-show rates by implementing automated reminders for upcoming appointments via phone calls or text messages.
- Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
Education
Phlebotomy Certifcate -
TopNotch Phlembotomy Institute
Chalmette, LA04.2024
High School Diploma -
Joseph S. Clark Preparatory High School
New Orleans, LA05.2010
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Customer Service
- Problem-Solving
- Customer experience
- Retail Operations
- Multi-tasking skills
- Guest service
- Professional Attitude
- Patience and Tolerance
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- perfect atendence
- employee of the month
Timeline
Travel Phlebotomist
FlexCare Medical Staffing
02.2023 - 12.2023
Room Service Server
Harrah's Hotel And Casino
09.2019 - 11.2022
Patient Intake Specialist
Kevin Work Office
06.2015 - 02.2018
Phlebotomy Certifcate -
TopNotch Phlembotomy Institute
High School Diploma -
Joseph S. Clark Preparatory High School