Dejanira Martinez
Richardson,US
Summary
Dynamic property management professional with a strong track record in balancing operational efficiency and exceptional tenant relations. Proven expertise in managing maintenance, rent collection, and compliance, while fostering positive relationships with tenants and vendors. Recognized for a proactive approach and keen attention to detail that contribute to creating well-managed living environments. Committed to enhancing tenant experiences through continuous process improvements.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Westdale Real Estate Investment & Management
Dallas, TX
09.2024 - Current
- Conducted surveys to assess resident satisfaction levels.
- Analyzed community engagement data to inform future strategies.
- Established partnerships with local businesses and organizations.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Implemented and evaluated staff, volunteer or training programs.
- Consulted with staff on resolution of complex service issues.
- Served as a point of contact for vendors providing services for the organization.
- Implemented feedback mechanisms to gather insights from the community.
- Directed activities of professional and technical staff members and volunteers.
Professional Leasing Consultant
La Mirada Apartments
Richardson, US
07.2019 - Current
- Met occupancy goals with strategic marketing plans
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Troubleshoot problems and developed successful solutions
- Kept all areas clean, organized and in line with company professional standards
- Collaborated with team members to meet daily demands and handle challenging projects
After-School Care Provider
Virginia's Day Care
Carrolton, US
05.2018 - Current
- Developed and maintained productive internal and external relationships
- Supported development of students, new staff, and colleagues
- Troubleshot problems and developed successful solutions
Junior Receptionist
Metroplex Aircraft Inspection
Addison, US
10.2017 - Current
- Maintained contact lists for internal use within the organization.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
Assistant Community Manager
Westdale Real Estate Investment & Management
Dallas, US
01.2023 - 09.2024
- Leasing
- Processing applications.
- Income Collections.
- Processing Move-Ins and Move-Outs.
- Resident Relations.
- Marketing
- Resolve problems, and ensure customer satisfaction.
- Developed a system for tracking inventory and ordering supplies as needed.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
SummerCreek
Garland, US
08.2021 - 01.2023
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Boosted office efficiency, delivering first-rate administrative support to all staff
- Maintained office security standards, checking in guests and issuing badges
Education
Diploma -
Berkner High School
Richardson, TX01.2006
Skills
- Maintenance management
- Payment collection
- Tenant relations
- Property marketing
- Customer relations
- Decision-making
- Detail-oriented
- Microsoft Word
- Yardi
- Resmen
- CRM
- Yardi software proficiency
- Payment processing
- Analytics reporting
- Website management
- Event planning
- Records and database administration
- Property management
- Document control
- Strong interpersonal skills
- Policy administration
- Maintenance and repair coordination
References
References available upon request
Timeline
Assistant Community Manager
Westdale Real Estate Investment & Management
09.2024 - Current
Assistant Community Manager
Westdale Real Estate Investment & Management
01.2023 - 09.2024
Assistant Manager
SummerCreek
08.2021 - 01.2023
Professional Leasing Consultant
La Mirada Apartments
07.2019 - Current
After-School Care Provider
Virginia's Day Care
05.2018 - Current
Junior Receptionist
Metroplex Aircraft Inspection
10.2017 - Current
Diploma -
Berkner High School
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