Hardworking and enthusiastic individual trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Proficient in Line cook,
hospitality, and customer service
Overview
15
15
years of professional experience
Work History
Registered Massage Therapist
Project Vida
Chicago, IL
02.2025 - Current
Delivered personalized massage therapy treatments to enhance client wellness and alleviate physical discomfort.
Assessed client needs and developed tailored treatment plans based on individual health goals.
Educated clients on self-care techniques and preventative measures for improved long-term health outcomes.
Maintained accurate records of client progress and treatment history to ensure continuity of care.
Implemented best practices for sanitation and safety in accordance with industry standards, ensuring a safe environment for clients.
Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
Line Cook
Lurie Children's Hospital Of Chicago
225 E Chicago Ave
07.2024 - 01.2026
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Checked food temperature regularly to verify proper cooking and safety.
Grilled meats and seafood to customer specifications.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Mental Health Tech/Counsler
White cap Nursing
Chicago
10.2023 - 07.2025
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Catering Coordinator
Silver Plate Staffing
Chicago, IL
08.2023 - 09.2024
Coordinated logistics for catering events, ensuring timely delivery and setup of services.
Managed vendor relationships to secure the best pricing and quality for events.
Developed event timelines and schedules, optimizing workflow for staff and resources.
Collaborated with clients to customize menus and service styles based on preferences.
Trained and mentored junior staff on catering procedures and customer service standards.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Enhanced event success by coordinating with clients and understanding their specific catering needs.
Line Cook,Baker
Whole Food Market
Chicago
04.2016 - 08.2017
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Checked food temperature regularly to verify proper cooking and safety.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Plated and presented all dishes to match established restaurant standards.
Customer Service Cashier
Walgreens
Chicago, IL
04.2014 - 06.2016
Processed customer transactions efficiently using point-of-sale (POS) systems.
Assisted customers with product inquiries and provided knowledgeable recommendations.
Managed cash drawer, ensuring accurate financial reconciliation at shift end.
Trained new employees on customer service protocols and operational procedures.
Implemented inventory management practices to maintain stock levels and reduce shrinkage.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Collaborated with team members to optimize workflow during peak hours.
Monitored store cleanliness and organization, creating a welcoming shopping environment.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
CVS/caremark
Chicago, IL
03.2011 - 04.2014
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Answered product questions using knowledge of sales and store promotions.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Utilized POS system to handle customer cash and credit card transactions.