DeJaun Cox
Summary
Experienced shipping professional with a strong background in facility operations and team leadership. Skilled in adapting to changing work environments and cross-departmental versatility, with a proven ability to manage and motivate teams of 20+ individuals. A dedicated listener with a passion for helping others and a commitment to continuous learning and improving operational functions. Demonstrated success as a team leader at Modcloth, effectively managing time and supporting team performance to achieve daily goals.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
TCWGlobal
03.2023 - Current
- Delivered exceptional customer support at Duolingo, resolving queries via multiple channels. Consistently surpassed KPIs, enhancing user satisfaction and platform experience.
- Utilized strong problem-solving skills to diagnose user issues, provide tailored solutions, and escalate complex cases to relevant departments for timely resolution.
- Maintained in-depth knowledge of Duolingo's platform to guide users on best practices and enhance their learning experience.
- Consistently exceeded performance metrics, including response time, user satisfaction scores, and resolution rates.
- Collected and documented user feedback to support product improvements and shared valuable insights with cross-functional teams.
- Key skills: Strong written communication, expertise with help desk tools, adaptability in remote work environments, and familiarity with language-learning platforms.
Outbound Coordinator
Modcloth
08.2021 - 01.2023
- Supervised and directed a team of 20+ associates in a high-paced shipping environment, ensuring accurate task distribution and achieving daily productivity goals.
- Oversaw the handling and processing of materials, ensuring all orders were completed and shipped in compliance with company policies and industry regulations.
- Proactively resolved logistical and operational issues, reducing delays and maintaining smooth workflow in fulfillment processes.
- Maintained strict quality control standards by verifying material accuracy and shipment readiness, enhancing overall customer satisfaction.
- Monitored and managed packaging supply inventory to avoid disruptions, enabling continuous and efficient operations.
- Leveraged data analysis to track shipping metrics, identifying opportunities to optimize material handling and improve efficiency.
- Collaborated with cross-functional teams to address and resolve shipment challenges, ensuring alignment with company goals and on-time delivery.
- Key strengths: Material handling, inventory management, compliance enforcement, and process optimization.
Shipping Associate
Modcloth
09.2014 - 08.2021
- Assisted in packaging and preparing orders for shipment, ensuring 99% accuracy and timely delivery.
- Monitored inventory levels and coordinated restocking to maintain uninterrupted shipping operations.
- Adhered to company policies and shipping regulations, ensuring compliance across all outgoing shipments.
- Collaborated with team members to optimize workflow and meet daily production targets.
- Operated and maintained equipment, including pallet jacks and shipping tools, in a safe and efficient manner.
- Conducted quality checks on orders to ensure customer satisfaction and minimize returns.
- Supported cross-departmental efforts to resolve order discrepancies and streamline processes.
- Transitioned seamlessly between receiving, return, and inventory departments, ensuring efficient handling of products at each stage of the process.
- Facilitated smooth transitions between departments by cross-training team members on the procedures and systems used in receiving, returns, and inventory management.
Package Handler
UPS
08.2013 - 02.2015
- Sorted, loaded, and facilitated the delivery of packages, handling items weighing up to 150 lbs using hand-to-surface methods to ensure efficient distribution.
- Scanned packages to verify condition, ensuring accuracy in labeling and grouping for correct shipments.
- Loaded packages onto trucks, pallets, and conveyor belts, unloading items as needed while maintaining a smooth workflow.
- Adhered to strict safety protocols, proactively reporting any concerns to the warehouse manager to ensure compliance and workplace safety.
- Maintained a clean and organized work environment, optimizing space and minimizing safety risks.
- Collaborated closely with warehouse teams to meet delivery deadlines and streamline operations for timely deliveries.
- Trained and mentored new hires on safety procedures, loading/unloading practices, and packaging protocols to enhance team efficiency.
- Thrived in a fast-paced, physically demanding environment, consistently performing tasks that involved lifting, pushing, pulling, and bending.
- Operated large machinery and conveyor systems, ensuring proper handling and care in a high-volume, deadline-driven setting.
Education
High School Diploma -
Hopewell Senior High School
Aliquippa, PA06-2011
Skills
- Inventory Control
- Customer Engagement
- Creative Problem-Solving
- Cross-Functional Collaboration
- Performance Metrics
- Data Management
- Strategic Planning
- Workflow Management
- Material Safety
- Inventory Auditing
- Team Coordination
Timeline
Customer Support Specialist
TCWGlobal
03.2023 - Current
Outbound Coordinator
Modcloth
08.2021 - 01.2023
Shipping Associate
Modcloth
09.2014 - 08.2021
Package Handler
UPS
08.2013 - 02.2015
High School Diploma -
Hopewell Senior High School
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