Dejaun Taylor
Lakeside,CA
Summary
Results-oriented IT professional with 5+ years of experience in network operations, technical support, and configuration management. Demonstrated expertise in Active Directory, network hardware, and software applications. Proficient in troubleshooting and resolving technical issues to ensure smooth operations. Certified in Microsoft Office and CompTIA Security+. Seeking a challenging role to leverage technical expertise for organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Hologic
San Diego, CA
08.2021 - Current
- Installed and configured computer hardware, software, systems, phones, mobile devices, and printers.
- Resolved complex problems by troubleshooting hardware and software applications.
- Set up new hire systems and equipment, and supported business applications.
- Monitored and maintained cloud applications, including Microsoft Office applications (Teams, Excel, Word, and OneDrive).
- Provided timely technical support across the company in person and remotely.
- Managed network accounts and documented work in the ServiceNow ticketing system.
- Repaired and replaced equipment, participated in testing new technology, and upgraded hardware.
- Administered Active Directory, assisted in project planning, configured VoIP systems, and supported C-level executives.
Configuration Engineer I
Mitchell International, Inc.
San Diego, CA
09.2019 - 06.2021
- Developed and implemented configuration management processes for multiple projects.
- Participated in meetings with stakeholders to discuss requirements for upcoming projects or initiatives.
- Performed system integration tests to ensure proper functioning of the configured systems.
- Maintained system configurations and documented changes in accordance with established standards.
- Collaborated with other teams to develop effective strategies for configuring complex systems efficiently.
- Performed periodic audits to verify compliance with established configuration standards and procedures.
Network Operations Center Technician
American Internet Services
San Diego, CA
09.2019 - 10.2019
- Monitored and maintained computer networks, including hardware and software components, to ensure their availability to system users.
- Analyzed system logs periodically to detect potential security threats or unauthorized access attempts.
- Collaborated with other IT staff members on various projects such as system upgrades, patch management.
- Responded quickly to service outages or other network problems by identifying the source of the problem and implementing corrective action plans.
- Implemented effective backup strategies to ensure data integrity in case of disaster recovery scenarios.
- Conducted regular reviews of user accounts and permissions to maintain security standards.
- Actively monitored server health status using tools like SolarWinds Network Performance Monitor.
Tier 1 Remote Service Desk Agent
Navy Marine Corps Intranet
San Diego, CA
02.2013 - 05.2013
- Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
- Assisted customers in troubleshooting hardware, software and network related problems.
- Resolved customer complaints promptly and professionally.
- Created service tickets to document all inquiries, incidents, requests and resolutions.
- Identified root causes of technical issues and implemented solutions accordingly.
- Installed, upgraded and configured software applications according to customer needs.
- Provided detailed explanations to customers concerning product features and functionality.
- Evaluated existing processes for areas of improvement or optimization.
Hospital Corpsman, 1st Class Petty Officer (Supply Specialist)
US Navy Reserve
San Diego, CA
09.2009 - 04.2013
- Developed and implemented inventory control systems to ensure accuracy of supply levels.
- Created and maintained records of all orders, receipts, shipments, storage and distribution activities.
- Coordinated with vendors for necessary supplies and services.
- Managed order fulfillment processes by coordinating between customers, vendors, warehouse personnel and carriers.
- Conducted periodic audits to verify accuracy of inventory levels in warehouses.
2nd Class Petty Officer
US Navy
San Diego, CA
10.2007 - 09.2009
- Supervised daily operations and mentored employees
- Coordinated tasks, trained support staff, monitored budget, and acted as liaison with the IT team
- Provided technical guidance to junior personnel on the operation of equipment and systems.
- Maintained accountability for all assigned personnel, including their training, discipline, and welfare.
- Conducted daily inspections of work areas to ensure safety regulations were followed.
- Coordinated with other departments to ensure that resources were allocated efficiently.
- Instructed personnel on various aspects of naval operations and safety measures.
- Managed budgeting activities associated with departmental operations.
- Monitored the performance of subordinate personnel and provided feedback when necessary.
Education
Associate of Arts and Sciences - Computer Technology and Networking
California College San Diego
San Diego, CA11.2019
Bachelor of Science - Technical Management
DeVry University
San Diego, CA12.2013
Skills
- Software Updates
- Hardware installations
- Hardware updates
- Root Cause Analysis
- IT service management
- Excellent interpersonal skills
- Enterprise Architecture
- Advanced computer proficiency
- Permissions management
- Task Prioritization
- Device configuration
- Security Protocols
- Information Security
- Presentations
- DevOps principles
- Network Administration
- Business Intelligence
- Problem-solving skills
- End-user support
Certification
- CompTIA Security+ CE Certified, 06/01/19, 06/30/25
- Microsoft Office Specialist, 02/01/19, Present
- Microsoft Word Specialist, 02/01/19, Present
Military Service
United States Navy, E6
Security Clearance: Clearable
Timeline
Information Technology Specialist
Hologic
08.2021 - Current
Configuration Engineer I
Mitchell International, Inc.
09.2019 - 06.2021
Network Operations Center Technician
American Internet Services
09.2019 - 10.2019
Tier 1 Remote Service Desk Agent
Navy Marine Corps Intranet
02.2013 - 05.2013
Hospital Corpsman, 1st Class Petty Officer (Supply Specialist)
US Navy Reserve
09.2009 - 04.2013
2nd Class Petty Officer
US Navy
10.2007 - 09.2009
Associate of Arts and Sciences - Computer Technology and Networking
California College San Diego
Bachelor of Science - Technical Management
DeVry University