Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dejeah Hoffmann

Virginia Beach,VA

Summary

Dynamic and dedicated professional with a strong background in guest service at Tucanos Brazilian Grill. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in emergency response and decision-making, ensuring a safe and enjoyable environment for all guests. Committed to maintaining high standards of service and cleanliness.

Bringing energetic and friendly demeanor, along with keen attention to detail. Possesses solid understanding of pool safety protocols and basic first aid, ensuring safe and pleasant environment for all guests. Committed to providing exceptional customer service and maintaining clean and orderly pool area.

Developed strong customer service and safety management skills in fast-paced poolside setting. Skilled in maintaining clean and safe environment while ensuring guests have positive experience. Looking to transition into new field, bringing commitment to excellence and focus on delivering quality service.

Overview

4
4
years of professional experience

Work History

Server/Meat Server

Tucanos Brazillian Grill
05.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Pool Attendant

Rich's Pool Service
06.2023 - Current
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
  • Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.

Babysitter

Jessica Lewis
11.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Babysitter

Courtney Dietrich
06.2022 - Current
  • Prepared healthy, age-appropriate snacks and meals.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Pet Sitter

Curt Lind
11.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Education

High School Diploma -

Landstown High School
Virginia Beach, VA

Skills

  • Guest service
  • Adaptability in situations
  • Decision-making
  • Patience and empathy
  • Initiative and Self-motivation
  • Stress management strategies
  • Scheduling flexibility
  • Strong communication skills

Timeline

Pool Attendant

Rich's Pool Service
06.2023 - Current

Babysitter

Courtney Dietrich
06.2022 - Current

Server/Meat Server

Tucanos Brazillian Grill
05.2022 - 04.2023

Babysitter

Jessica Lewis
11.2021 - Current

Pet Sitter

Curt Lind
11.2021 - Current

High School Diploma -

Landstown High School

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