DEJEANE EDOUARD
New York,NY
Summary
Keen leader with strong analytical thinking. Proficient in user experience, research methodology & strategic planning. Complimented for strong communication & collaboration skills.
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
8
8
years of professional experience
Work History
Project Coordinator- Community Engagement
Mount Sinai Hospital
New York, NY
06.2024 - Current
- Working under the Institute of Health Equity Research (IHER)
- Identified and Interviewed Key Stakeholders to identify ways to make Brothers=Connect program equitable for Black and Latino boys ages 13-19 years old.
- Data synchronization and data analysis
- Gather insights through interviews to define Brothers=Connect program’s vision, strategy and roadmap.
- Analyze stakeholder feedback and performance metrics to make data-driven decisions for product improvements to better address user needs.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Developed and implemented successful strategies for increasing volunteer engagement within the community.
- Identify and establish potential partnerships by engaging and exceptional selling points.
- Captivating presentations and storytelling leveraging industry and internal proof points.
- Point of contact and Coordinator of all engagement for NYC community-based organizations and stakeholders.
- Lead the development of the Community Coalition.
- Help to organize mental health forums at CBOs.
- Work with Black & Latino teens and their families from varying socio-economic backgrounds.
- Lead and co-facilitate high energy, engaging trainings for youth and adults, with trainings occurring in person and online.
- Evaluate and recommend training methods and suicide prevention messaging activities.
- Develop community engagement and recruitment protocols for entire team to use designed to expand reach and program impact.
- Utilize Qualtrics & other web-based survey platforms to administer research surveys.
- Assist with subject recruitment and payment, data entry / analysis, and manuscript preparation.
- Submitting IRB protocols and amendments submissions.
- Researched emerging technologies that could be leveraged for competitive advantage.
- Assessed key stakeholders’ feedback in order to continuously improve service delivery processes or procedures.
Strategist/Youth Experience
Church City USA
Jamaica, NY
06.2018 - Current
- Managing multiple projects simultaneously.
- Lead, Mentor, & Coach a group of approximately 30 youth and young adults.
- Create user flow charts & journey maps to identify pain points in youth experience.
- Recommend & Implement successful solutions to address pain points in Church City youth department that promote culture & inclusion such as break out rooms, weekly texts, feedback sessions & surveys etc.
- Coordinates Projects & define project scope & costs/ budgeting.
- Oversee youth department during services/events;
- Tracking workflow by managing schedules, assigning tasks, deadlines & stepping in where necessary to assure seamless time management of production & projects.
- Create steps & prioritize work load to achieve organization's goals & objectives.
- Work cross-functionally with media team, usher team, security team and ministers to plan successful events with guest experience at the core.
- Research: Execute Weekly group & 1:1 interviews /check-ins with youth to gain insight & feedback on their journey, goals, needs and experience in the organization.
- Utilize feedback to strategize data informed decision making.
- Collect qualitative/quantitative data for Insight driven decision-making.
- Strategic planning: Collaboratively brainstorm with other youth leaders on creative strategy to optimize youth experience & gravitate youth to Church City USA.
- Utilize analytical/design thinking to develop creative ways to increase youth involvement in all programs, services & special events.
- Facilitate meetings & presentations identifying pain points within youth, establish goals, define team strategy and vision, identify best solutions.
- Point of reference to the youth/organization members & point of contact to leaders & director of the organization.
- Guide youth with character & career development.
- Promote importance of mental health.
- Strategize methods to cater to the youth's mental & emotional needs.
- Managed Church City Youth Instagram page resulting in youth attraction & engagement by 22%.
- Implement and Enforce the values, policy and highly ethical standards of Church City USA to everyone that enters the building.
- Educated youth on values-based curriculum via presentations & interactive activities.
- Developed and implemented strategies to optimize youth experience.
Bulk Mail Technician/ Lead Clerk
United States Postal Service, USPS
Melville, NY
03.2017 - Current
- Monitor operations of mail processing lifecycle from mail acceptance to dispatch.
- Collaborative & cross-functional work with techs, clerks & handlers to ensure proper & timely mail processing.
- Exceptionally pass all ethics, policy and compliance trainings throughout career.
- Revenue/Finance Protection; Detecting technical errors with client accounts & statements as well as errors in mail preparation to collect difference in pay.
- Resolve discrepancies, as required.
- Revenue/Finance Protection; verifying correct postage is paid; increasing the Hicksville, NY bulk mail dept monthly revenue by 10%.
- Prepare revenue reports, error reports, projection sheets, & many USPS forms (8016, 8125 etc).
- Manage accounts (Slomin's Shield, Times-Harold, Daily News etc); maintaining relationships with account holders.
- Keeping account holders abreast of account status, new offers, features, renewals etc.
- Resolve discrepancies as needed.
- Utilize technical skills to contribute to the USPS Postal One systems' vision that reduces hindrance to services provided to clients.
- Troubleshoot issues and resolves concerns via programs such as postal one.
- Accept payments via Postal One systems.
- Execute easy-fix solutions (ie: Immediately moving out-of-sort mail to proper next handling to ensure timely delivery).
- Exceptionally trained new clerks/techs.
- Logistics: Dropshipping/Dispatch
- Verify, Seal & Label pallets/trucks according to mail destination.
- Call in for truck dispatch; providing info such as mail type & class, destination, number of pallets, truck & seal number.
- Fill out log book of every truck dispatched.
- Customer Support feedback via email, phone, postal one to improve customer experience.
Strategist
The Uplift w/ Dej Community
, NY
01.2023 - 12.2023
- Monitored key performance indicators and implemented performance improvement initiatives, as needed.
- Utilized dashboards and reports to monitor and evaluate performance.
- Kept track of the key performance indicators to identify trends to then use metrics to create line charts to follow the progress in sales over time.
- Made data-driven decisions that answer to the likes, interests, & needs of subscribers that has increase subscriptions by 17%.
- Create & schedule to launch daily motivational blast SMS messages to subscribers.
Education
Certification - Basic Life Support (BLS)
American Heart Association
05-2024
Certification - UX Design
Google Coursera
10.2022
Course Completion - Marketing Research
META Blueprint
07.2022
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NYSkills
- User Experience
- Project management
- Data driven decision-making
- Research Methods
- Complex Problem Solving
- Strategic Planning
- Analytical Thinking
- Quantitative/Qualitative Research
- Revenue Protection
- MS Office/MS Project
- Google Analytics/Sheets
- SPSS/Qualtrics/Figma
Timeline
Project Coordinator- Community Engagement
Mount Sinai Hospital
06.2024 - Current
Strategist
The Uplift w/ Dej Community
01.2023 - 12.2023
Strategist/Youth Experience
Church City USA
06.2018 - Current
Bulk Mail Technician/ Lead Clerk
United States Postal Service, USPS
03.2017 - Current
Certification - Basic Life Support (BLS)
American Heart Association
Certification - UX Design
Google Coursera
Course Completion - Marketing Research
META Blueprint
Bachelor of Arts - Psychology
SUNY College At Old Westbury