De'Jha Davison
Springboro,OH
Summary
Dedicated and motivated professional seeking a challenging position in a dynamic organization where I can leverage my strong clerical, computer, communication, organizational, and customer service skills. Committed to continuous education and professional development, I aim to contribute to the success of the company while pursuing advancement opportunities in a stimulating environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RETURN TO WORK SPECIALIST
SEDGWICK
Blue Ash, OH
09.2022 - Current
- Determines objective, quantifiable, medically supported work restrictions for assigned claims. Facilitates return-to-work (RTW) and accommodation efforts through negotiation with client, treatment provider and claimant; completes all accommodation/RTW related jurisdictional, or client directed documentation, notification, or reporting; and documents client contact in claim notes as per Sedgwick CMS standards. Adheres to medical and legal regulations and accreditation standards in written communication. Contacts employers to determine specific information regarding employment area (i.e. training/education needed, physical demands, wages and benefits, availability, etc.); ascertains the specific physical tolerances, vocational skills and essential job functions needed for specific employment positions as requested by referral sources or employers; and recommends necessary adaptive equipment as needed. Maintains regular contact with clients following placement as per program guidelines, contacts involved individuals regarding progress on each case and makes suggestions as needed for changing plans. Works closely with team members to ensure smooth transition from medical case management into job placement. Performs other tasks related to accommodation/RTW evaluation and work adjustment as needed.
OWNER AND OPERATOR
StrawBabies By De’Jha
11.2017 - Current
- Management and staffing, inventory, customer service (phone calls, emails, mailing and follow ups), maintains record, coordinating schedules, bookings and appointments, finance and accounting, daily routines, decorates and bakes products, party/event planning, marketing, and sales.
ESS (ECONOMIC SUPPORT SPECIALIST)
MONTGOMERY COUNTY JFS
Dayton Ohio
09.2018 - 12.2020
- Customer service duties for customers via telephone or in person relative to services available, initiates and maintains contact, and records. Determines, re-determines, re-opens and authorizes Supportive Services for eligible applicants, provides other related services deemed appropriate to assist family toward self-sufficiency, processes changes to assure that customer has ongoing services available to the family without interruption.
JFS AIDE
MONTGOMERY COUNTY JFS
Dayton, Ohio
11.2014 - 09.2018
- Application Screening, Data entry, filing records, Intake, Answer phones, walk-ins, receive and relay information, type correspondence, computer work, maintains case records, completes forms, prepares reports, prepares mailings, receives mail.
- PROMOTED WITHIN THE AGENCY
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported children's development by encouraging teamwork and understanding of others.
CUSTOMER SERVICE REP
LIMITED BRANDS
Dayton Ohio
05.2012 - 01.2015
- Assisted customers via Internet with questions, customer problem resolution, Promoting, using the 'Right Now system' which allows me to communicate with 3 different customers from three different states or countries, and handled account issues. Answering calls, Customer assistance, Order Management, processing payments, completing Credit card applications via telephone, making account adjustments, issuing due credits, Problem solving, Customer resolution
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
LIBERAL ARTS -
SINCLAIR COMMUNITY COLLEGE
Dayton OhioHIGH SCHOOL DIPLOMA -
TROTWOOD MADISON HIGH
Trotwood Ohio05.2012
Skills
- Caseload oversight
- Medicare and Medicaid knowledge
- Technical skills
- Document preparation
- Client resolution strategies
- Public engagement
- Mathematical proficiency
- Interpersonal abilities
- Typing speed (65 wpm)
- Office procedures
- Organizational capabilities
Certification
Insurance License
Adjuster-All Lines DHS TX
Timeline
RETURN TO WORK SPECIALIST
SEDGWICK
09.2022 - Current
ESS (ECONOMIC SUPPORT SPECIALIST)
MONTGOMERY COUNTY JFS
09.2018 - 12.2020
OWNER AND OPERATOR
StrawBabies By De’Jha
11.2017 - Current
JFS AIDE
MONTGOMERY COUNTY JFS
11.2014 - 09.2018
CUSTOMER SERVICE REP
LIMITED BRANDS
05.2012 - 01.2015
LIBERAL ARTS -
SINCLAIR COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
TROTWOOD MADISON HIGH