Dejia Floyd

Direct traffic around obstacles and construction in the road while keeping drivers and pedestrians safe. Also ensuring the safety of the construction workers by alerting drivers of construction workers.

• Controlled drivers' speed, movement and routes with hand signals and signs.
• Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
• Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
• Attended to needs and safety of pedestrians by stopping traffic at crossing locations.

Insuring the safety of passengers by maintaining cleanliness of the aircraft while, following COVID cleaning standards and ensuring my team followed protocol

• Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
• Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
• Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
• Assisted in training new team members on proper cleaning procedures and safety protocols.
• Exceeded client expectations with prompt completion of interior cleaning tasks before boarding times commenced.

• Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Streamlined baggage handling for improved passenger experience and reduced wait times.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Met customer service goals and exceeded customer expectations.
• Processed refunds and exchanges in accordance with company policy.
• Processed customer orders and accurately handled payment transactions.
• Performed cash, card and check transactions to complete customer purchases.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Counted money in drawers at beginning and end of each shift.