Dejiana Esau
Pearland,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Compass Group
01.2020 - 01.2023
- Efficient Inventory Control: Implemented a comprehensive inventory management system, ensuring accurate tracking of cleaning supplies and equipment
- Reduced inventory waste by 20% through careful monitoring and ordering
- Quality Assurance and Guest Satisfaction: Maintained high cleaning standards, resulting in a consistent rating of 9/10
Lead Barista
Southerly Hotels
01.2019 - 01.2020
- Conducted daily equipment checks, ensuring the perfect brew every time and minimizing downtime due to equipment issues
- Customer Relationship Management: Built strong customer relationships by remembering and personalizing orders, resulting in a 20% increase in repeat business
- Team Leadership and Training: Spearheaded a team of 8 baristas, providing guidance, training, and mentorship
Food Service Worker
Sodexo
Houston, TX
10.2018 - 05.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Sales Associate
Dick’s Sporting Goods
Bay Shore, NY
03.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Retail Sales Associate
Kohls Department Store
Bay Shore, NY
11.2016 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Merchandiser
Five Below
Bay Shore, NY
10.2015 - 01.2016
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Boosted sales revenue through effective merchandising strategies and attractive displays.
Food Service Worker
Blaze Pizza
Bay Shore, NY
01.2014 - 04.2014
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate's Degree -
Community College of Allegheny County
Pittsburgh, PA07.2022
Skills
- Infection control
- Problem solving
- POS System
- Software Expertise
- Microsoft Word
- Data Entry & Documentation
- Communication Tools
- Merchandising
- Leadership
- Time management
- Operating System Proficiency
- Organization
- Customer service
- Inventory management
- Sales
- Multi - tasking
- Detail Oriented
- Housekeeping
- Commercial cleaning
- Cashiering
- Teamwork
- Problem-Solving
Timeline
Housekeeping Supervisor
Compass Group
01.2020 - 01.2023
Lead Barista
Southerly Hotels
01.2019 - 01.2020
Food Service Worker
Sodexo
10.2018 - 05.2019
Sales Associate
Dick’s Sporting Goods
03.2017 - 03.2018
Retail Sales Associate
Kohls Department Store
11.2016 - 01.2017
Retail Sales Merchandiser
Five Below
10.2015 - 01.2016
Food Service Worker
Blaze Pizza
01.2014 - 04.2014
Associate's Degree -
Community College of Allegheny County