Dejohn Washington
Lancaster,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bling Jewelry
Lancaster, CA
03.2023 - Current
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
Sales Associate
The Silver Depot
Palmdale, CA
01.2022 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Processed customer payments quickly and returned exact change and receipts.
- Followed up on outstanding payments due from customers promptly.
Marketing Associate
William Edwards Photography
Palmdale, CA
03.2021 - 07.2022
- Assisted with the development of promotional materials, such as brochures and flyers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer service Rep
Oramedix
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
Ride Operator
Six Flags Magic Mountain
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Collaborated with team members to ensure smooth operation of all attractions.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Ensured safety of guests by enforcing ride and park policies.
- Checked seatbelts of riders to maximize safety and manage risk.
Surveyor/Sales Rep
New Power
- Consulted with engineers and architects regarding proposed designs or modifications that may affect existing site boundaries or landmarks.
- Completed and finalized diverse commercial and residential land surveys.
AVID Tutor/Teacher's Aide/Duty Aide
Lancaster School District
- Taught note-taking techniques and test strategies.
- Conferred with students, teachers and parents to fully understand and meet students' needs.
Education
Psychology
Antelope Valley College
03.2020
Skills
- Task Delegation
- Sales Monitoring
- Marketing Tactics
- Microsoft Office Expertise
- Money Handling
- Customer Rapport
- Promotional Planning
- Sales Strategies
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Filing
- Retail Marketing
Timeline
Assistant Manager
Bling Jewelry
03.2023 - Current
Sales Associate
The Silver Depot
01.2022 - Current
Marketing Associate
William Edwards Photography
03.2021 - 07.2022
Customer service Rep
Oramedix
Ride Operator
Six Flags Magic Mountain
Surveyor/Sales Rep
New Power
AVID Tutor/Teacher's Aide/Duty Aide
Lancaster School District
Psychology
Antelope Valley College