Summary
Overview
Work History
Education
Skills
Professional Title
Certification
Accomplishments
Languages
Target Roles
Timeline
Generic

DeJon Baptiste

Houston

Summary

Experienced technician specializing in smart building technology, energy management systems (EMS), and technical support across HVAC, lighting, and refrigeration platforms. Strong background in enterprise-level building automation systems, including Honeywell Novar, Opus Architect/Magnum, Danfoss, and CPC/Emerson. Demonstrated success supporting retail and commercial facilities through diagnostics, energy optimization, and control system analysis. Former EV support technician for ABB with hands-on renewable energy exposure. Seeking a full-time, higher-level role within energy or smart facility operations where I can apply my technical skills, analytical thinking, and passion for sustainable systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Facilities Support Specialist

Insight Global (Contractor for Walmart)
09.2024 - Current
  • Manage HVAC, lighting, and refrigeration controls across 1,000+ Walmart/SAMS Club sites nationwide.
  • Troubleshoot and resolve EMS issues using Novar, Opus, Danfoss, and AK65 systems.
  • Monitor energy schedules and system health, providing remote fixes and minimizing product loss.
  • Support field technicians and liaise with vendors to escalate high-impact service interruptions.
  • Handle urgent alarms and communication loss incidents for EMS and networked building systems.
  • BACnet Protocol Integration & Troubleshooting
  • Niagara Framework | Networked Building Automation
  • Support and troubleshoot building automation systems utilizing BACnet protocols for device-level communication across EMS platforms and third-party controllers.

EV Charger Technical Support Specialist

ABB E-Mobility
05.2022 - 04.2023
  • Supported AC/DC high-voltage electric vehicle chargers across commercial clients.
  • Performed CLI/SSH diagnostics on Linux-based charger platforms.
  • Interpreted logs and provided firmware updates and service link diagnostics.
  • Assisted in tier 1 and tier 2 support of electrical distribution, grid tie-in, and charger uptime.

Information Technology Engineer

Panasonic IPRO Sensing Solutions
11.2020 - 03.2022
  • Delivered IT support for security hardware and surveillance systems.
  • Performed installations, diagnostics, and troubleshooting of complex enterprise systems.
  • Supported field operations across networked CCTV and monitoring environments.
  • Led troubleshooting efforts for complex technical issues, reducing downtime and enhancing service delivery.

IT Support Specialist

Asurion
02.2018 - 01.2019
  • Handled high-volume support across software, network, and device issues.
  • Resolved connectivity and hardware failures across consumer and business devices.
  • Collaborated with cross-functional teams to identify and implement system improvements.
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.

Education

Technology Certification - IT Network Security

MyComputerCareer
Houston, TX
12.2019

Skills

  • HVAC, Lighting & Refrigeration System Controls
  • EMS Platforms: Novar, Opus Architect/Magnum, Danfoss, CPC/Emerson
  • Building Automation Systems (BAS/BMS)
  • EV Charger & Electrical Infrastructure Support (ABB E-Mobility)
  • Remote Diagnostics & Issue Resolution
  • Energy Efficiency & Equipment Scheduling
  • Linux CLI / SSH Networking Fundamentals
  • Technical Troubleshooting & Incident Management

Professional Title

Energy Management & Smart Building Controls Specialist

Certification

  • - AZ-900: Microsoft Azure Fundamentals
  • - Linux Essentials Certified - Linux Professional Institute
  • - AWS Cloud Technical Essentials - Coursera
  • - Intro to Cloud Computing - Codecademy
  • - Network+ Essentials - Coursera
  • - Attention to Detail & Time Management - TestDome

Accomplishments

    AZ-900: Microsoft Azure Fundamentals (AZ-104 in December)

    Linux Essentials Certified - Linux Professional Institute

    AWS Cloud Technical Essentials - Coursera

Languages

- English (Fluent)
- Spanish (Conversational - B2 Level)

Target Roles

  • - Energy Management Specialist
  • - Smart Building Controls Technician
  • - HVAC/R Controls Engineer
  • - Technical Support Engineer (Building Systems)
  • - Facilities Operations Specialist

Timeline

Technical Facilities Support Specialist

Insight Global (Contractor for Walmart)
09.2024 - Current

EV Charger Technical Support Specialist

ABB E-Mobility
05.2022 - 04.2023

Information Technology Engineer

Panasonic IPRO Sensing Solutions
11.2020 - 03.2022

IT Support Specialist

Asurion
02.2018 - 01.2019

Technology Certification - IT Network Security

MyComputerCareer

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