Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeJon Bland

Fresno,CA

Summary

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets. I bring a proven track record of delivering exceptional customer service, demonstrating dependability, maintaining punctuality, fostering a team-oriented environment, and effectively handling a wide range of task.

Throughout my career, I have consistently prioritized customer satisfaction by providing personalized financial solutions and ensuring a positive banking experience. My strong attention to detail and problem-solving skills have enabled me to effectively address customer inquiries and resolve issues in a timely and professional manner. I take pride in my reliability and commitment to meeting deadlines and exceeding expectations. Whether it is completing financial transactions accurately or delivering financial advice to clients, I consistently demonstrate a high level of reliability and dependability in all aspects of my work.

As a team player, I actively collaborate with colleagues to achieve common goals and contribute to a positive work environment. I believe in the power of teamwork and understand the importance of working cohesively with others to deliver exceptional results and drive success for the organization. Moreover, my ability to handle a diverse range of task, from conducting financial assessments to managing account activities, has equipped me with the skills necessary to excel in a dynamic and fast-paced banking environment. I am adept at multitasking, prioritizing task effectively, and adapting to changing priorities to ensure operational efficiency and customer satisfaction.

I am excited about the opportunity to bring my skills and experience to your team and contribute to the continued success of your institution. I am confident that my strong work ethic, customer service focus, and collaborative approach make a valuable asset to your organization. Thank you for considering my application. I look forward to the possibility of discussing how my qualifications align with the needs of your team in more detail.

Overview

18
18
years of professional experience

Work History

Senior Banker

Wells Fargo
Fresno, CA
03.2017 - 03.2024
  • Developed and maintained relationships with customers to ensure customer satisfaction.
  • Analyzed financial data and provided advice on appropriate banking services for clients.
  • Managed daily operations of the bank branch, including staff supervision and training.
  • Implemented new policies, procedures, products, and services in order to improve efficiency.
  • Provided technical guidance to junior bankers on complex transactions.
  • Resolved customer complaints regarding banking products or services in a timely manner.
  • Reviewed all documents related to loan applications before submitting them to underwriting teams.
  • Trained new employees on proper procedures when dealing with customers' accounts and transactions.
  • Completed daily cash balancing and operated ATMs.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Senior Bank Teller

Wells Fargo
Fresno, CA
03.2017 - 11.2018
  • Managed daily banking operations, including opening and closing of the bank.
  • Processed deposits, withdrawals, loan payments, cash advances and transfers for customers.
  • Provided customer service to clients regarding their accounts and transactions.
  • Assisted with new account openings, including verifying customer identity documents.
  • Issued checks and money orders as requested by customers.
  • Balanced currency, coin and check transactions daily in compliance with established policies and procedures.
  • Performed safe deposit box maintenance duties when necessary.
  • Participated in branch audits conducted by internal audit staff members.
  • Handled large volumes of cash accurately while performing transaction verifications.

Manager

Raider Image
Fresno, CA
02.2009 - 11.2017
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered time and attendance logs in preparation for payroll.

Event Security Guard

CSC Security
Fresno, CA
02.2015 - 03.2017
  • Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
  • Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
  • Provided guidance on crowd control management during events.
  • Communicated regularly with event coordinators regarding security needs and concerns.
  • Maintained a detailed log of all security incidents that occurred at the event site.
  • Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
  • Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.

Security Officer

CIS Security
Fresno, CA
01.2014 - 03.2017
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Operated communication systems between officers stationed throughout the facility.

Market Research Analyst

Synovate
Fresno, CA
11.2006 - 11.2007
  • Conducted market research analysis to identify trends and opportunities for clients.
  • Provided advice and recommendations to clients regarding marketing strategies and tactics.
  • Utilized statistical software programs such as SPSS, SAS, or STATA to analyze data sets.
  • Assisted with developing marketing plans based on insights gathered from research findings.
  • Evaluated customer feedback collected through surveys or focus groups to improve product quality and design.
  • Collaborated with internal teams such as advertising, product development, or customer service departments.

Sales Associate

Stater Brothers Markets
Fontana, CA
11.2005 - 05.2007
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

High School Diploma -

Birch High School
Fontana, CA
06-2006

Some College (No Degree) - Sociology

Fresno City College
Fresno, CA

Skills

  • Customer Satisfaction
  • Customer Relationship Management
  • Problem Resolution
  • Account Reconciliation
  • Developing Customer Relationships
  • Financial Advice
  • Financial Data Gathering
  • Consumer Banking
  • Loan Presentation Preparation
  • New Account Setup
  • Cash Handling
  • Microsoft Office Suite
  • Microsoft Outlook
  • Data Entry
  • Bookkeeping

Timeline

Senior Banker

Wells Fargo
03.2017 - 03.2024

Senior Bank Teller

Wells Fargo
03.2017 - 11.2018

Event Security Guard

CSC Security
02.2015 - 03.2017

Security Officer

CIS Security
01.2014 - 03.2017

Manager

Raider Image
02.2009 - 11.2017

Market Research Analyst

Synovate
11.2006 - 11.2007

Sales Associate

Stater Brothers Markets
11.2005 - 05.2007

High School Diploma -

Birch High School

Some College (No Degree) - Sociology

Fresno City College
DeJon Bland