Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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DEJON MOSS

Austin,TX

Summary

Dynamic Operations Supervisor with over 6 years of experience in leading teams, optimizing workflows, and ensuring adherence to safety and company policies. Expertise in employee training, performance coaching, and operational oversight drives efficiency while fostering a culture of safety and accountability. Proven ability to coordinate tasks, monitor operations, and develop talent to enhance overall productivity and achieve organizational goals. Committed to continuous learning and contributing to company success through strategic leadership and process improvement initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Supervisor

First Class Tours
01.2024 - Current
  • Monitor daily transportation operations, ensuring timely driver pull-outs and on-schedule arrivals at designated stops.
  • Utilize TripShot and Samsara to track real-time vehicle locations and proactively resolve delays.
  • Schedule drivers in compliance with Hours of Service (HOS) guidelines, ensuring legal and safe operations.
  • Coordinate with safety department to ensure adherence to DOT regulations, company policies, and safety protocols.
  • Coordinate accident or breakdown responses, ensuring swift resolution and minimal service disruption.
  • Investigate service issues, resolve client concerns, and implement corrective actions.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Dispatcher / Road Supervisor

Transdev
01.2022 - 01.2024
  • Monitor passengers to ensure their safety and comfort.
  • Properly report all incidents, accidents, mechanical concerns.
  • Maintain detailed records of transit operations.
  • Generate reports on performance metrics for decision-making and improvement.
  • Coordinate emergency response efforts in case of accidents or breakdowns.
  • Communicate with drivers, maintenance crews, and emergency services.
  • Track real-time location and status of transit vehicles.
  • Identify delays or disruptions and take corrective action.
  • Provide guidance, support, and direction to transit operators.
  • Conduct training sessions and performance evaluations for operators.
  • Manage conflicts and resolve disputes constructively.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Operations Supervisor

Integrated Deicing Services
01.2018 - 01.2022
  • Ensure that the deicing operation is in compliance with all local, state, and federal regulations.
  • Assist the General Manager with station audits, provide information needed for reports, and handle all airline and FAA questions/concerns as required.
  • Mentor, coach and lead Operations staff for further growth and development.
  • Assist in hiring and retaining employees, scheduling, training and time submission of payroll.
  • Remove ice, snow, and frost from aircraft surfaces before takeoff.
  • Develop and update 'Standard Operating Procedures' specific to our operation.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Education

Metropolitan State University Denver
01.2018

Highschool Diploma - undefined

William Smith Highschool
01.2015

Skills

  • Effective organizational skills
  • Effective interpersonal abilities
  • Team-oriented and self-sufficient
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Adapt to unexpected challenges and shifting priorities
  • Self-motivated professional
  • Efficiently learn new ideas
  • Resilience and composure during stress
  • Payroll & Timesheet Processing
  • Comprehensive fleet oversight
  • Policy Implementation & ComplianceProficiency in Microsoft Office (Excel, Word, Outlook) & Teams

Certification

LLLC Certified Trainer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Supervisor

First Class Tours
01.2024 - Current

Dispatcher / Road Supervisor

Transdev
01.2022 - 01.2024

Operations Supervisor

Integrated Deicing Services
01.2018 - 01.2022

Highschool Diploma - undefined

William Smith Highschool

Metropolitan State University Denver

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DEJON MOSS