Summary
Overview
Work History
Education
Skills
Timeline
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Dejonai Doman

Stockbridge,GA

Summary

I am a driven and adaptable professional with a proven track record at Chick-fil-A and other esteemed organizations. I excel in customer service and money handling, enhancing team efficiency and customer loyalty. I demonstrate leadership and problem-solving skills, significantly contributing to workplace achievements. With my years working in customer service, I consider myself a professional at problem solving and clear, precise communication.

Overview

4
4
years of professional experience

Work History

Team Member

Chick-fil-A
01.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • I left Chick-Fil-A in March 2023 as I had to move states. However, due to being an efficient worker, they re-hired me when I moved back to GA.

Front Desk Agent

Marriott
11.2023 - 04.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.

Customer Service Representative

Charter Communications, Spectrum
05.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/Stocker

Walmart
06.2020 - 12.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Eagles Landing High School
McDonough, GA
05.2021

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Following Instructions
  • Leadership Qualities
  • Money Handling
  • Goal Setting and Achievement

Timeline

Front Desk Agent

Marriott
11.2023 - 04.2024

Customer Service Representative

Charter Communications, Spectrum
05.2023 - 11.2023

Team Member

Chick-fil-A
01.2023 - Current

Cashier/Stocker

Walmart
06.2020 - 12.2021

High School Diploma -

Eagles Landing High School

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Dejonai Doman