Highly-motivated Banking specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Senior Loan Advisor
Bridgcrest
Mesa, AZ
09.2021 - 02.2024
Resolved customer inquiries related to account balances, and payment history.
Provided exceptional service that exceeded customer expectations at every stage of the loan process.
Approved or denied loan applications and explained reasoning behind decisions.
Developed strategies for problem solving and conflict resolution among team members.
Negotiated payment plans with customers to ensure timely repayment of debt.
Researched customer accounts for any discrepancies or outstanding payments.
Demonstrated leadership by making improvements to work processes and helping to train others.
Credit Card Specialist
Chase Bank
Tempe, AZ
07.2020 - 06.2021
Reviewed customer applications for credit card approval.
Resolved disputes over billing errors or unauthorized charges.
Assisted customers with payment plans and other special arrangements as needed.
Maintained accurate records of customer interactions and transactions.
Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
Responded promptly to customer complaints by resolving issues efficiently and effectively.
Phone Banker
Huntington National Bank
Akron, OH
01.2018 - 02.2020
Answered incoming calls from customers, providing customer service and resolving customer inquiries.
Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
Verified customer identity according to bank policy prior to processing any transaction requests.
Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
Provided technical support when needed regarding online banking services or mobile applications.
Monitored call queues in order to ensure that all incoming calls were answered promptly.
Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.