Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeJonique Davis

Chandler,AZ

Summary

Highly-motivated Banking specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Senior Loan Advisor

Bridgcrest
Mesa, AZ
09.2021 - 02.2024
  • Resolved customer inquiries related to account balances, and payment history.
  • Provided exceptional service that exceeded customer expectations at every stage of the loan process.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Credit Card Specialist

Chase Bank
Tempe, AZ
07.2020 - 06.2021
  • Reviewed customer applications for credit card approval.
  • Resolved disputes over billing errors or unauthorized charges.
  • Assisted customers with payment plans and other special arrangements as needed.
  • Maintained accurate records of customer interactions and transactions.
  • Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
  • Responded promptly to customer complaints by resolving issues efficiently and effectively.

Phone Banker

Huntington National Bank
Akron, OH
01.2018 - 02.2020
  • Answered incoming calls from customers, providing customer service and resolving customer inquiries.
  • Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
  • Verified customer identity according to bank policy prior to processing any transaction requests.
  • Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
  • Provided technical support when needed regarding online banking services or mobile applications.
  • Monitored call queues in order to ensure that all incoming calls were answered promptly.
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.

Education

High School Diploma -

East High School
Akron, OH
06-2012

Skills

  • Proactive Problem Solving
  • Strategic Decision-Making
  • Financial Product Expertise
  • Microsoft Office
  • Professionalism
  • Active Listening and Learning

Timeline

Senior Loan Advisor

Bridgcrest
09.2021 - 02.2024

Credit Card Specialist

Chase Bank
07.2020 - 06.2021

Phone Banker

Huntington National Bank
01.2018 - 02.2020

High School Diploma -

East High School
DeJonique Davis