Dejonna Lopiccolo
Tampa,FL
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager – BC in the Cloud
Everbridge
01.2024 - Current
- Managed high-value accounts, including Fortune 10 clients, delivering tailored business continuity solutions that drove operational resilience and long-term satisfaction.
- Exceeded 2024 quota at 141% by identifying upsell opportunities and expanding service adoption across key accounts.
- Partnered cross-functionally with sales, support, and professional services teams to ensure seamless onboarding, implementation, and continuous client success.
- Built and maintained strategic, trust-based relationships with senior stakeholders, consistently driving high engagement and retention.
Senior Business Development Representative
Everbridge
05.2023 - 01.2024
- Spearheaded outbound outreach exclusively to Fortune 500 companies, consistently engaging VP and C-Suite executives to uncover strategic opportunities.
- Built and managed a high-quality sales pipeline focused on enterprise-level accounts, prioritizing meaningful conversations and long-term potential.
- Trained and mentored BDRs on executive-level selling strategies and industry positioning, elevating team performance and confidence in high-stakes outreach.
- Partnered with leadership to align team goals with company strategy, delivering insights on market trends and prospect feedback to optimize messaging and targeting.
Business Development Representative - Contract
Everbridge
02.2023 - 05.2023
- Drove outbound prospecting across multiple channels – cold calls, email, and social media – to generate qualified leads and build a strong sales pipeline.
- Engaged with mid-market and enterprise decision-makers to understand business needs and align them with tailored continuity and resilience solutions.
- Partnered with sales and marketing teams to refine messaging and ensure seamless handoff of sales-ready opportunities.
- Tracked outreach activities and pipeline metrics to optimize performance and support team-wide sales goals.
Sales Development Representative
EmoryBlue
12.2022 - 05.2023
- Generated consistent top-of-funnel activity through 100-150 cold calls daily, supported by strategic email and social outreach.
- Recognized as a top performer with double qualification for President’s Club and held highest lead score in the company for three consecutive months.
- Mentored new SDRs on outreach tactics, objection handling, and sales mindset, accelerating team ramp-up and performance.
- Offered a full-time role by the client to support and train their internal BDR team, reflecting strong execution and leadership potential.
Lead Dental Assistant
Dolley Madison Dentistry
03.2022 - 12.2022
- Oversaw daily operations and cross-functional coordination to ensure a seamless, high-quality experience for clients in a fast-paced clinical environment.
- Acted as the primary liaison between staff, patients, and administration, streamlining communication and improving service delivery.
Orthodontic Assistant
Nelson Orthodontics
09.2021 - 03.2022
- Supported efficient care delivery by coordinating clinical workflows and ensuring a smooth, client-centered experience.
- Built trust through clear, empathetic communication with patients and families, while maintaining strong attention to detail in a fast-paced environment.
Dental Assistant
Cross Creek Dental
09.2020 - 09.2021
- Delivered seamless support during procedures while coordinating with front office staff to optimize scheduling and the overall client experience.
- Built rapport with patients through empathetic communication, ensuring comfort, trust, and clear understanding of treatment plans.
Campaign Manager
Simon for NC House
11.2019 - 09.2020
- Led end-to-end campaign strategy, balancing communications, operations, and stakeholder engagement in a fast-paced, goal-driven environment.
- Built lasting relationships with donors, community leaders, and volunteers, aligning messaging and outreach to drive sustained support.
Education
Bachelor of Science - Computer Networking And Cybersecurity
University of Maryland Global Campus
Hyattsville, MD12-2022
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- SalesForce and HubSpot
- Persuasive negotiations
- Cold calling skills
Timeline
Account Manager – BC in the Cloud
Everbridge
01.2024 - Current
Senior Business Development Representative
Everbridge
05.2023 - 01.2024
Business Development Representative - Contract
Everbridge
02.2023 - 05.2023
Sales Development Representative
EmoryBlue
12.2022 - 05.2023
Lead Dental Assistant
Dolley Madison Dentistry
03.2022 - 12.2022
Orthodontic Assistant
Nelson Orthodontics
09.2021 - 03.2022
Dental Assistant
Cross Creek Dental
09.2020 - 09.2021
Campaign Manager
Simon for NC House
11.2019 - 09.2020
Bachelor of Science - Computer Networking And Cybersecurity
University of Maryland Global Campus
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