Dejonne Lofton
Riverside,CA
Summary
Accomplished senior account manager with a results-driven approach and a comprehensive skill set in digital consulting, project management, and sales. Demonstrated success in guiding cross-functional teams to execute impactful marketing campaigns, consistently surpassing client expectations. Proficient in optimizing digital strategies to elevate online presence and maximize ROI. Possesses a strong background in project management, ensuring the timely and budget-conscious delivery of successful projects. Eager to contribute my expertise in strategic marketing and project execution to a progressive and innovative organization.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Clear Choice System
04.2021 - Current
- Analyzed and formulated individualized strategies for 100+ clients, fostering strong client relationships.
- Developed and successfully implemented client kick-off call strategies, resulting in improved client onboarding and enhanced communication, leading to increased client satisfaction and retention.
- Act as primary point of contact for clients, managing escalations and resolving complex issues promptly, maintaining a client satisfaction rate of over 95% and reduced churn.
- Oversaw recruitment and training of Junior Account Managers, nurturing their professional growth and effectiveness.
- Effectively managed a diverse clientele spanning various industries, such as health and beauty, food, entertainment, HVAC, and home improvement, implementing SEO strategies to optimize their online presence and drive organic growth
Account Manager, Marketing
Clear Choice System
03.2019 - 04.2021
- Leveraged analytics tools and techniques to deliver data-driven insights, aiding clients in making informed decisions and optimizing their operations.
- Effectively managed communication across a diverse portfolio of 50 client accounts, establishing an interactive platform to foster collaboration in the realm of SaaS-driven data analytics.
- Nurtured enduring client partnerships through prompt responses and data-backed insights, resulting in heightened customer loyalty and an expanded user base for our SaaS offerings.
Project Manager, Client Services
Modern Pro Solutions
05.2017 - 03.2019
- Facilitated calls, meetings and communications between customers and project team throughout the project implementation phase.
- Developed and implemented a client success roadmap, resulting in a 30% reduction in churn rates and a 25% boost in revenue from existing clients.
- Introduced a client-centric training program for internal teams, resulting in a 25% improvement in client issue resolution and a 20% increase in client referrals.
Education
Bachelor of Arts - Business Administration
University of California, Riverside
Riverside, CAAssociate of Arts - Business Administration And Management
Norco College
Norco, CA08.2017
Skills
- Project Management
- Forecasting Client Expenditures
- Digital advertising and Marketing
- Client Satisfaction and Retention
- Process Redesign and Improvement
- Cross-Functional Leadership
- Revenue and Profit Growth
- Market and Competitive Analysis
- CRM Software
- Full Cycle Sales Knowledge
- Social Media Strategy
- Marketing Strategy
- Search Engine Optimization Practices
- Google Analytics
- SEO Strategies
- Pay-Per-Click Advertising
Timeline
Senior Account Manager
Clear Choice System
04.2021 - Current
Account Manager, Marketing
Clear Choice System
03.2019 - 04.2021
Project Manager, Client Services
Modern Pro Solutions
05.2017 - 03.2019
Bachelor of Arts - Business Administration
University of California, Riverside
Associate of Arts - Business Administration And Management
Norco College
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