De'Jour Jackson Parker
Columbus,OH
Summary
Driven and compassionate service provider. I have over 5 years of exceptional customer care in the medical, retail and childcare field
Overview
7
7
years of professional experience
Work History
Home Health Care Aide
Divine Health Care
Columbus, Ohio
02.2022 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Supervisor
Community Choice Financial Inc.
Dublin , Ohio
03.2018 - 01.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Personal Assistant to the Owner
Mirror Images Hair Salon
Columbus, Ohio
01.2016 - 03.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Call Center Customer Service Representative
Rainbows Store
Columbus, Ohio
03.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Independence High School
Columbus Ohio06.2013
Skills
- Prescribed Exercises
- Conditions Assessment
- Client Relationship and Rapport
- Patient Progress Documentation
Timeline
Home Health Care Aide
Divine Health Care
02.2022 - Current
Customer Service Supervisor
Community Choice Financial Inc.
03.2018 - 01.2022
Personal Assistant to the Owner
Mirror Images Hair Salon
01.2016 - 03.2018
Call Center Customer Service Representative
Rainbows Store
03.2015 - 01.2016
High School Diploma -
Independence High School
Similar Profiles
Yudianny Martinez BarriosYudianny Martinez Barrios
Private Duty Pediatric Registered Nurse at Divine Health CarePrivate Duty Pediatric Registered Nurse at Divine Health Care
Jessika WarrenJessika Warren
Home Health Aide at Divine Health CareHome Health Aide at Divine Health Care
Julia BlumJulia Blum
Provider at Divine Health CareProvider at Divine Health Care