Dejsha Cordova
Conroe,Tx
Summary
I am a sincere, loyal and dedicated individual who has a great deal of ambition. Although I have extensive experience in the customer service industry, I love to learn, and am always up to a challenge. I am actively seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. I have strong interpersonal communication skills, and I’m experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolutions. I can work well under pressure and always open to change. I get along very well with others, while also working efficiently on my own. I would like to obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve the corporate goals.
Overview
10
10
years of professional experience
Work History
CNA
HCA Houston Healthcare Northwest
Houston , TX
2022.10 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
Full-time Office Coordinator
BMC
2018.08 - 2021.03
- Utilizes personal computer and Windows NT and Trend software (knowledge of tools i.e., calculator, data entry, and navigating the Internet) to access customer accounts and product information for features and problem resolution
- Utilizes the telephone throughout the workday
- Assists customers with a wide variety of questions and plan features via information accessed through the computer
- Creates new and warranty orders in database via computer as authorized by Bmc
- Keeps current on Bmc programs and services through on-going training provided by Vendors and by utilizing the computer-based program
- Attends meetings and training as directed
- Performs additional tasks as directed.
Full Time Cashier
Speedy Stop
2016.01 - 2018.08
- Process sales transactions, Calculate the cost of products or services, accept payments, Calculate and return change when required by the payment method, maintain adequate change denominations in the cash drawer and request additional change, Answer customer questions about products or services, Reconcile cash drawers and sales receipts, Report issues with equipment.
- Trained new team members in cash register operation, stock procedures, and customer services.
Full Time Teacher Assistant
Primrose of Harmony
2015.09 - 2017.10
- Over 5 years’ experience working as a Lead Child Care Teacher, highly skilled in preparing developmentally appropriate lesson plans for little children Hands on experience in planning and implementing a Creative Curriculum Mode In depth knowledge of ways of stimulating children’s interest in activities
- Proficient in managing each child according to individual circumstances, Excellent understanding of child development and early childhood theories.
- First aid and CPR Certified
- Organized activities to promote physical, mental and social development of each child.
- Worked with teachers to design interactive lessons and increase student success.
Full-time Customer Service Rep.
APAC/ Best Buy
2014.07 - 2015.01
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company's new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service.
Education
Associate of Science - Diagnostic Medical Sonography
Lonestar
Houston, TX01.2014
diploma -
Eaglecrest high school
01.2012
Skills
- Complex Problem-Solving
- Patient Care
- Compassion and Empathy
- Basic Life Support
- Product Knowledge
- Paperwork Processing
- Data Entry
- Data Collection
- Information Security
- Inbound and Outbound Calling
- Call Management
- Account Updating
References
- Charlissa Young, 281-650-7191
- Alyria Armstrong, 682-308-4108
- Angelina Aguirre, 832-561-7863
Timeline
CNA
HCA Houston Healthcare Northwest
2022.10 - Current
Full-time Office Coordinator
BMC
2018.08 - 2021.03
Full Time Cashier
Speedy Stop
2016.01 - 2018.08
Full Time Teacher Assistant
Primrose of Harmony
2015.09 - 2017.10
Full-time Customer Service Rep.
APAC/ Best Buy
2014.07 - 2015.01
Associate of Science - Diagnostic Medical Sonography
Lonestar
diploma -
Eaglecrest high school
Similar Profiles
Crystal PrinceCrystal Prince
Registered Nurse, Labor and Delivery at HCA Houston Healthcare NorthwestRegistered Nurse, Labor and Delivery at HCA Houston Healthcare Northwest
Myisha LewisMyisha Lewis
Patient Care Technician at HCA Houston Healthcare NorthwestPatient Care Technician at HCA Houston Healthcare Northwest
Chloe SuffrenChloe Suffren
Registered Nurse at HCA Houston Healthcare NorthwestRegistered Nurse at HCA Houston Healthcare Northwest